Field Support Manager Fleet

People Operations Manager

Elevated the fastest-growing independent elevator services provider in the nation is proudly powered by APi Group a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states bringing together the industrys best technicians to deliver exceptional service backed by APi Groups world-class corporate infrastructure. With over 500 locations globally APi Group reinforces Elevateds local operations ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Groups purpose We Build Great Leaders drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network our teams are guided by a distinct leadership culture that fosters collaboration innovation and excellence. Together we are redefining elevator services with entrepreneurial spirit superior service and a shared vision of becoming the global standard of excellence.

Job Summary:

The Field Support Manager is responsible for overseeing and optimizing key operational support programs that enable field employees to perform their work safely efficiently and professionally. This role manages company fleet operations uniforms safety footwear programs and tool procurement initiatives while ensuring cost-effectiveness compliance and a high level of service for field personnel. The Field Support Manager works closely with Operations Safety Human Resources Finance and vendor partners to maintain standards control costs and support business growth.

Essential Duties and Responsibilities

Fleet Management

• Manage all aspects of the companys vehicle fleet including procurement assignments maintenance repairs licensing registrations fuel programs and vehicle replacements.
• Monitor preventive maintenance schedules to maximize vehicle uptime and reliability.
• Ensure compliance with all company policies regulatory requirements and safety standards related to fleet operations.
• Monitor fleet utilization and operating expenses identifying opportunities for cost savings and operational efficiencies.
• Coordinate with vendors dealerships leasing companies and service providers to negotiate favorable pricing and service agreements.
• Maintain accurate fleet records reporting and performance metrics.

Uniform Program Administration

• Oversee the company-wide field employee uniform program.
• Manage uniform inventory levels ordering distribution replacement and vendor relationships.
• Ensure field employees receive appropriate uniforms in a timely manner and in accordance with company standards.
• Track program costs and identify opportunities to improve efficiency and service quality.
• Maintain accurate records of uniform issuance and inventory usage.

Safety Shoe Program Management

• Manage and continuously improve the companys safety shoe program.
• Coordinate with approved vendors to ensure employees have access to compliant and quality footwear.
• Monitor program participation expenditures and effectiveness.
• Ensure alignment with company safety initiatives and safety requirements.
• Communicate eligibility ordering procedures and program updates to employees and managers.

Operational Leadership

• Develop and maintain policies procedures and best practices for assigned programs.
• Create and track key performance indicators (KPIs) related to fleet uniforms safety footwear and tools.
• Prepare reports and recommendations for leadership regarding program performance budgets and improvement opportunities.
• Collaborate with field leaders safety personnel and department managers to support business needs.
• Manage vendor relationships and negotiate contracts to maximize value and service quality.
• Support budgeting forecasting and expense management for assigned programs.

Qualifications

Education & Experience

• Bachelors degree in Business Administration Operations Management Supply Chain Management or a related field preferred.
• 3 years of experience in fleet management operations facilities support procurement asset management or a related field.
• Experience managing vendor relationships purchasing programs and operational budgets.
• Experience supporting field service organizations or multi-location operations preferred.

• Strong understanding of fleet management principles vehicle maintenance programs and regulatory compliance.
• Knowledge of inventory management and procurement best practices.
• Excellent analytical organizational and problem-solving skills.
• Strong negotiation and vendor management capabilities.
• Ability to manage multiple programs and priorities simultaneously.
• Proficiency with Microsoft Office Suite and fleet inventory or asset management systems.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating across departments.

Required Experience:

Manager