Field Services Technician

Field Service Technician

As a Field Service Technician you will install activate and troubleshoot residential and commercial internet video and voice services. This role focuses on delivering high-quality fiber and copper connections configuring customer premises equipment and ensuring customers receive reliable connectivity and positive installation experience. You will serve as the primary on-site representative of Vantage Point Solutions while supporting utility and service provider clients.

If you enjoy hands-on technical work and providing excellent customer service this role is an excellent fit.

**Please Note: This position requires a high degree of travel.**

Responsibilities

• Install and activate residential and commercial internet voice and video services including fiber and copper broadband connections from the exterior network interface to customer premises equipment (CPE).
• Route and secure indoor and outdoor cabling perform wall penetrations and mount network interface devices and optical network terminals (ONTs) as required.
• Configure and test routers Wi-Fi systems video and voice equipment and connected devices to ensure optimal performance and coverage.
• Verify signal levels service speeds and overall service quality using approved testing tools and procedures.
• Educate customers on equipment operation Wi-Fi optimization and basic troubleshooting to promote a positive service experience.
• Troubleshoot and resolve connectivity issues within residential and commercial environments including wiring faults signal loss and equipment failures.
• Document installation details test results and service activities using company systems Microsoft 365 tools (Outlook Excel Teams) and technician field service applications.
• Maintain clean and professional work areas by restoring surfaces sealing penetrations and removing installation debris.
• Represent Vantage Point Solutions professionally when interacting with homeowners tenants business customers and property managers.
• Follow company safety policies and industry best practices including proper PPE use and safe ladder and tool operation.
• Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
• Participate in on-call rotations travel assignments and follow-up service visits as required.
• Maintain reliable attendance and perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent (GED).
• Valid drivers license with acceptable driving record.
• Ability to work in customer homes and business environments while maintaining professionalism.
• Ability to safely use ladders hand tools and basic power tools.
• Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Preferred Qualifications

• Experience installing residential or commercial internet cable or telecommunications services.
• Familiarity with fiber drops ONTs routers Wi-Fi systems and voice/video equipment.
• Experience with in-home or business low-voltage or structured cabling.
• Customer-facing field service experience.

Work Environment

• Work performed in residential homes apartments commercial/business locations and rural areas throughout the United States.
• Extensive travel between service locations and potential multi-day travel assignments.
• Occasional outdoor work in varying weather conditions.
• Flexible hours including evenings or weekends based on customer and project schedules.

Physical Demands

• Ability to lift and carry up to 75 lbs. (ladders tools equipment).
• Ability to climb ladders and work safely at heights.
• Ability to work in confined spaces such as attics crawlspaces and equipment areas.
• Frequent bending kneeling reaching and standing.

Compensation and Benefits:

This position offers competitive pay and an attractive benefits package including medical dental vision life disability insurance 401(k) and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people both employees and clients first. VPS is a customer-focused technology-driven engineering and consulting firm serving the broadband power and financial industries.

We work hard to foster a culture of teamwork respect and commitment (with a good mix of camaraderie and fun too).

Equal Employment Opportunity

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sexual orientation gender identity national origin veteran or disability status.