Field Services Representative

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantagedomain dominance. The companys products are powered by Coherent Distributed Networks (CDN) empowering warfighters commercial air operators and border protection teams to act faster adapt rapidly and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors including 8VC Accel and Valor Equity Partners. The company is headquartered in Los Angeles with offices in Washington D.C. San Francisco San Diego Seattle and London. For more information please visit .

Role Overview:

The Field Services Representative serves as the frontline technical representative supporting internal R&Ddeployed systems and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries software and hardware capabilities in operational environments.This role requires strong initiative:build trust learn drive and deliver outcomes and flawless execution.

A Field Services Representative works directly with front-linemilitary government and commercial customers to ensure mission candidates thrive in ambiguous environmentspossessstrong technical aptitude and are comfortable operating independently in the field.The ideal candidate demonstrates exceptional planning and coordination skills an aptitude for flawless execution and an eagerness to apply them to the tactical deployment of CHAOS Industries systems. This role sits within the Operations & Training group on the Mission team.

Responsibilities:

• System Deployment & Fielding
  • Youreexcited to be where the customer needs us.
  • You are detail-oriented to ensure everythingfor agivendeploymentis atmaximum readiness andgets where it needs to be on time.
  • You will coordinate planandsetup forinternal R&D testingcustomerdemonstrationsexercisesand deliveries.
  • Support installation configuration integration and fielding of company systems.
  • Cross-functionally coordinatewithlogistics engineering and program teams to ensure successful deployments.
  • Success in this role meansyourethecustomersmost trustedtacticalpartner.
• Know our products know the mission
  • This role requires you to have intimate product knowledge andwillingness to be hands-onwithhardware in the field with customers. Successrequiresa thorough understanding of our technology capabilities and resources squared with the mission and user requirements.
  • You will leadbasicsystem troubleshooting withconfidenceand support CHAOSengineering teams in the diagnosisand resolution ofhardware software networking and system integration issues.
  • Escalate complex technical issues to engineering teams while providing detailed reproduction steps and operational context.
  • Work full-time onsiteat our Headquarters in Hawthorne CA.
  • Regular CONUS/OCONUS travel required for product testing customer demonstrations and customer delivery (50%).

Minimum Requirements:

• 3 years of experience supporting military government or enterprise technology systems.
• A solution-oriented mentality;you know to go to obtain missing information use creativity to problem solve and relish the opportunity to take on a difficult problem.Strong troubleshooting skills across hardware software and networking environments.
• Experience with tactical communications networking sensors UAS C2 systems or AI-enabled platforms.
• You enjoy getting your hands dirty literally: CHAOS is an engineering-first company with a hardware component.
• Abilitytoseamlesslyorganizeand navigateoverseas engagementsoperatingin remote areas and able to plan for and mitigate riskto reputationmissionand personnel. We intend to go with our customers to where they need us most to deliver.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Officeand communication software like Slack Teams and Zoom.
• Active U.S. security clearance or ability to obtain one.

Preferred Requirements:

• Bachelors degree desired (but not required) in Engineering Computer Science Information Systems Military Science or related field.
• Previous FSR FAE Systems Engineer Solutions Engineer or Technical Operations Engineer experience with a hardware component.
• Knowledge of radar RF sensor weapons systems defense technology and communications preferred.
• Military background or extensive experience working with militaries.

Why CHAOS

• Health Benefits: Medical dental and vision benefits 100% paid for by the company
• Additional benefits: 401k ( 50% company match up to 6% of pay) FSA HSA life insurance and more
• Our Perks: Free daily lunch No meeting Fridays unlimited PTO casual dress code
• Compensation Components: Competitive base salaries generous pre-IPO stock option grants relocation assistance and (coming soon!) annual bonuses
• Team Growth: 250 employees and counting across 5 global offices

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus equity and benefits. If your compensation requirements fall outside of the range we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations.

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