Field Services Lead

At A-dec we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential a career at A-dec is incredibly rewarding.

JOB DUTIES AND RESPONSIBILITIES:

• Leads the successful completion of field service activities including installation repairs and preventive maintenance in a timely manner working closely with Sales and Specials Engineering.
• Generates template packets for architects and contractors and developing contract submittal packets.
• May coordinate outside services with contractors when necessary.
• Upon supervisors request provides employee performance input makes recommendations for work assignments and may assist area supervisor in setting individual performance goals.
• Coordinates supports and provides training and assists Supervisor with coordinating work for Field Techs including quality and safety requirements.
• Assists area supervisor in managing work area goals and performance.
• Must be flexible in working hours as this position will require customer support during non-regular business hours and/or weekend work as necessary.
• Other duties as assigned including assisting other teams.

QUALIFICATIONS:

Knowledge Skills and Abilities

• Must be able to communicate effectively verbally and in writing with the ability to understand and successfully convey technical information.
• Ability to use independent judgement when dealing with employee relations issues and know when to reach out for guidance.
• Advanced analytical technical and problem-solving skills to troubleshoot complex issues and must be able to take independent initiative to improve knowledge and skills.
• Strong interpersonal skills with the ability to build strong relationships and successfully solve problems with both customers and teammates.
• Strong organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information.
• Ability to work both collaboratively and independently with multiple internal and external stakeholders using all available resources to accomplish work and benefit the customer.
• Must have strong computer skills including PC knowledge and skills for use with A-dec products (troubleshooting connectivity database understand computer systems hardware).
• Ability to travel up to 60% of the time.
• Current valid drivers license.
• Current valid passport (or qualify to obtain one within 3 months) and ability to travel internationally.
• Must be able to pass a background check.
• Drug and / or alcohol testing may be required for specific projects.

Education and Experience

• Generally requires 7 years of technical and mechanical experience.
• Demonstrated experience assisting with leading projects and people.

Physical Requirements:

Ability to lift carry push pull or otherwise maneuver up to 35 pounds with or without assistance on a routine basis. Must have manual hand dexterity to grasp operate tools and equipment repetitively. Able to walk stand sit bend reach and occasionally kneel climb steps and twist throughout an entire shift. Some areas may be exposed to chemicals noise vibration and /or dust and require the use of appropriate Personal Protective Equipment (PPE); such as but not limited to safety glasses hearing protection foot protection etc.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements staffing levels and customer demands.

At A-dec we value our people and show it by prioritizing an inclusive culture total well-being and opportunities for learning and career advancement.

A background check and screen for the illegal use of drugs is required.

A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by addition A-dec will not discriminate against applicants because they have inquired about discussed or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor

A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.