Field Services Engineer

FIELD SERVICES ENGINEER

Salary: $52000/year

Make a Real Difference Every Day: Do you want a career where you directly impact lives experiencing the deep fulfillment that comes from helping others and a strong sense of purpose

Work Schedule:

Monday - Friday: 9 am - 5 pm

About Brightway Living & Learning: Brightway Living & Learning is a premier non-profit provider of human services on Long Island including educational residential day habilitation and vocational programs. Building on a 65-year legacy as the Developmental Disabilities Institute (DDI) Brightway supports over 1600 children and adults with autism and other developmental disabilities through a full continuum of care. By employing persistence adaptability and the power of behavioral science Brightways dedicated professionals enable individuals to grow learn and meet milestones at their own pace. Discover more about our mission and our All Ways Forward approach at .

The Role: This role is all about being the helpful guide and hands-on expert for people navigating their daily technology. Youll be on the front lines acting as the go-to technology problem-solver and enabler so others can stay productive and focused on their work. Youll use your experience with help desk systems to track and resolve issues reported by employees making sure their requests are handled efficiently from start to finish. Youll get hands-on with all sorts of equipment from setting up new laptops and mobile phones to fixing printers and troubleshooting software glitches. Sometimes youll guide someone over the phone other times youll be on-site across Long Island installing equipment or resolving issues in person.

Beyond fixing things youll also be helping people help themselves by creating easy-to-understand guides and sometimes providing basic training. Youll tap into your knowledge of networking basics account systems and various hardware brands to diagnose problems effectively and keep the lights on technically speaking.

This position requires you to be organized able to juggle different tasks independently and communicate clearly whether youre explaining a solution or documenting your work. Youll play a part in maintaining system security and keeping up with new technology to ensure you can always provide the best support. While youll handle many issues yourself youll also know when to reach out to colleagues or vendors for complex challenges. Being part of an on-call rotation means youll occasionally provide support outside standard hours ensuring people always have the tech assistance they need.

Essentially youre a crucial part of the team that keeps everyone connected operational and less stressed about technology allowing the whole organization to function smoothly.

What Youll Do:

• Lead or assist with all levels of hardware/software configuration installation troubleshooting and maintenance of all devices including but not limited to desktops laptops mobile devices printers Microsoft and other applications.
• Provide onsite telephone and e-mail based support of hardware/software installation and configuration troubleshooting and maintenance of networking equipment including but not limited to routers switches wireless controllers access points and telephony system.
• Efficiently diagnose troubleshoot and resolve technical issues.
• Active Directory and E-mail administration.
• Perform basic user training as needed.
• Perform upgrades routine maintenance and troubleshooting of varying hardware and software.
• Perform upgrades routine maintenance and troubleshooting of end user hardware (desktops laptops printers etc.) at all locations.
• Perform installations and moves of PCs printers and peripherals at all locations.
• Responsible for adhering to company established security procedures.
• Proactively stay up to date with all the latest technologies.
• Recognize and escalate difficult technical issues within the organization or to external vendors.
• Work with support and/or product development personnel to troubleshoot and work around product issues.
• Well-organized with the ability to multi-task and work with minimal supervision required.
• Strong verbal and written communication skills.
• Ability to create technical documentation Knowledge Base Articles / Technical Notes.
• Must have a current valid NYS drivers license and travel to various locations throughout Long Island with equipment.
• On-call rotation required.
• Performs other job-related duties as required.

What You Need for the Role:

• HS Diploma or Equivalent required.
• Minimum of 2 years experience in end-user support and/or help desk mandatory.
• Certifications a plus.
• Experience with call tracking / ticket management system and asset inventories.
• Proficient with Helpdesk Standards Methodology preferred.
• Ability to Image install configure and troubleshoot desktop hardware and peripherals.
• Install configure and troubleshoot Windows 10 Mac and desktop applications.
• Re-install desktops and laptops as needed.
• Install configure and repair desktop and network printers.
• Configure and implement diverse network devices.
• Provide intermediate network troubleshooting.
• Experience with Mobile Devices and Mobile Device Management.
• Basic knowledge of HP/Aruba products security appliances Firewalls Wireless and MPLS.
• Basic knowledge of routing protocols.
• Basic knowledge of administration of Active Directory.
• Basic knowledge of account and mailbox administration for Microsoft Exchange.
• Basic Configuration and Administration of HP Dell and Aruba products.
• Basic knowledge of networking including TCP/IP and Wireless.
• Working knowledge of desktop and printing hardware and software.
• Ability to create technical documentation Knowledge Base Articles / Technical Notes.
• Develop user training and instructional materials as needed.
• Excellent troubleshooting planning and migration skills.
• Ability to work both independently and in a team environment.
• Ability to prioritize organize and successfully work on several projects simultaneously with minimal supervision.
• Self-motivated proactive and resourceful.
• Positive professional attitude.
• React quickly and adapt to changes in priorities circumstances and direction.
• Apply high level of attention to detail and accuracy.
• Establish and maintain effective working relationships based on mutual trust respect and cooperation with manager(s) co-workers employees we serve and vendors.

Why Youll Love This Job:

• Build Meaningful Relationships: Develop strong connections with our staff and stakeholders.
• Learn and Grow: Benefit from ongoing training and professional development.
• Be Part of a Supportive Team: Work with passionate and dedicated colleagues.
• Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.

Heres How We Support You:

• Comprehensive Paid Training: Get the skills you need to succeed.
• Exceptional Benefits: Including medical dental vision life insurance FSA and EAP.
• Retirement Security: 403(b) retirement plan.
• Invest in Your Future: Tuition reimbursement opportunities.
• Career Growth: Opportunities for advancement within Brightway Living & Learning.
• And More: Paid time off paid agency holidays and other valuable benefits!

If You Are:

• Empathic compassionate and patient
• Positive energetic and enthusiastic
• A good communicator and team player
• Passionate about making a difference

Then we encourage you to apply and join the Brightway Living & Learning team!

When you join our team you become part of the Brightway Living & Learning Family! Click here to watch our video to find out more about the Brightway Living & Learning Family.

Brightway Living & Learning is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race color sex pregnancy reproductive decision making gender expression or identity national origin disability military status creed religion age sexual orientation marital status genetic information status as a victim of domestic violence or any other group protected by federal state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed valued and respected. We are people inspired by purpose.

Required Experience:

IC