Field Service Technician

JOBTITLE:FieldServiceTechnician

DEPARTMENT:Operations

REPORTSTO:MarketManagerorProjectForeman

FIELDSERVICETECHNICIANSUMMARY:;installingandconnectingcablingperconstructiondrawingsprovidedforeachjob;completingjobsitedocumentationandotherpaperworkasrequired.

FIELDSERVICETECHNICIANDUTIESANDRESPONSIBILITIES:

• InstallsantennasandmountselectronicequipmentperiBwaveand/orconstructiondrawings.
• Isproperlycertifiedandoperateshand-toolsvariousman-liftsandtestequipmentasnecessaryforpropercableandequipmentinstallation.
• Providescompletedtestsresultstoevidenceproperinstallationbycontractors.
• Maintainsopenandaccuratecommunicationwithmarketmanagersupervisorsandsubordinates.
• ClocksinandoutforactivitiesthroughoutthedayinPiersonWirelessprojectmanagementcloudsolution.
• Maintainsdailyinspectionmaintenanceadjustmentandrepairofequipment.
• ProvidesupdatestoMarketMangerand/orProjectForemanandreportsshowingproperinstallationandtesting.
• ConveysprojecttimelinesandcoordinateswithcontractorsandCustomers.
• Maintainsdailycompletionofsafetyreview.
• FollowssafetypoliciesforsafeworkandworkswithRegionalSafetyRepresentativeonanysafetyissuesorconcerns.
• ProperlyinstallsandterminatesvariouscoaxialCat5eCat6fiberopticgroundandlowvoltagepowercablespermanufacturerstandards.
• MountsequipmentperPiersonWirelessandmanufacturerstandards.
• Setsupracksandotherequipmentmountingstructure.
• UsesfiberopticandRFtestequipmenttoensureproperequipmentinstallation.
• Maintainslabelinganddocumentationofallinstalledsystems.
• ProperlydocumentsworkperformedinPiersonWirelessprojectmanagementcloudsolution.
• TravelmayberequiredduringanormalbusinessweekMondaythruFriday.
• Weekendandnightworkmayberequiredtocompletecloseoutpackagesorotherjob-relatedconstructionandpaperwork.
• Providessupporttootherteammembersandstaffasneeded.
• Operatescompanyprovidedequipmentandvehiclesinasafemannerandfollowalllocallawsregulationsandordinances.
• Submitsallreceiptsandexpenserecords.
• AbidesbyallpoliciesandproceduresasidentifiedinthePiersonWirelesshandbook.
• Iscross-trainedtolendsupportotherPiersonWirelessstaffanddepartments.
• Performsotherdutiesasrequired(.).
• Performsotherrelateddutiesasassignedbymanagement.

FIELDSERVICETECHNICIANSUPERVISORYRESPONSIBILITIES:

• Carriesoutsupervisoryresponsibilitiesinaccordancewiththeorganizationspoliciesandapplicablelaws.

FIELDSERVICETECHNICIANBENEFITS:

• Competitivecompensation
• MedicalVisionandDentalinsurance-EMPLOYERpays100%ofemployeespremiums
• FSA/DCFSAProgramEligibility
• 401(k)RetirementSavingswithEmployerMatch-eligibleafter90days
• EMPLOYERprovidedShort-term/Long-termdisabilityLifeinsuranceandAccidentalDeath&Dismemberment-eligibleafter1year
• EMPLOYERHealth&WellnessProgram
• Mealstipendwhiletraveling
• PaidTravelTime
• PaidTraining/Certifications
• PaidVacation
• PaidSickLeave
• PaidHolidays

FIELD SERVICE TECHNICIAN QUALIFICATIONS:

• High school diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.

• Certificates licenses and registrations required/preferred:

• Valid drivers license required.

• OSHA 10 hour certified (preferred)

• OSHA 30 hour certified (preferred)

• Microsoft Office Suite proficiency

• Other skills preferred:

• Telecommunications experience (preferred)

• Low voltage cable installation experience (preferred)

• Anritsu certification (preferred)

• Fiber optic fusion splicing experience (preferred)

• Stable work history

FIELD SERVICE TECHNICIAN COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Dependability - Follows instructions responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.

FIELD SERVICE TECHNICIAN PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb balance bend stoop kneel or crawl
• Continually required to talk or hear
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Frequently works near moving mechanical parts
• Frequently works in high precarious places
• Occasionally exposed to outside weather conditions
• Occasionally exposed to extreme heat or cold (non-weather)
• While performing the duties of this job the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 50 pounds
• Specialized equipment machines or vehicles used: Aerial lifts RF Testing Equipment

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pierson Wireless is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race creed color religion alienage or national origin ancestry citizenship status age disability or handicap sex marital status veteran status sexual orientation genetic information arrest record or any other characteristic protected by applicable federal state or local laws. Our management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities and general treatment during employment.

The Company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition please let know.

The Company will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the Companys operations. If employees wish to request such an accommodation they should contact

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation they should contact To ensure our workplace is free of artificial barriers violation of this policy including any improper retaliatory conduct will lead to discipline up to and including discharge. All employees must cooperate with all investigations.