Field Service Supervisor

COMPANY OVERVIEW

We appreciate your interest in joining our team! At Robinson Inc. we pride ourselves on our manufacturing solutions and ownership culture which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust loyalty teamwork integrity and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.

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JOB OVERVIEW

The Field Service Supervisor oversees field service technicians ensuring compliance with project requirements and company policies. This role coordinates logistics equipment and documentation for field operations collaborates with internal and external stakeholders and maintains a safety-focused high-performance team culture. The supervisor also manages hiring training and employee performance while addressing onsite challenges and supporting project success.

ROLE RESPONSIBILITIES (includes but not limited to)

• Review and understand project contractual field service requirements with the Project Manager.
• Schedule and coordinate field service technicians based on contract needs.
• Arrange travel logistics including flights hotels and vehicle rentals.
• Attend project kickoff or planning meetings (virtual or onsite) as required.
• Coordinate equipment needs with internal/external parties and reserve equipment with the Material Planner.
• Compile and provide technicians with necessary documentation (e.g. site address safety plans SDS sheets inspection checklists).
• Schedule onsite orientations and trainings with other trades.
• Ensure all required parts tools hardware and PPE are shipped or available for technicians.
• Provide guidance to resolve onsite issues and questions for field technicians.
• Promote a safety-first culture and enforce company policies.
• Support leadership directives participate in hiring/training and monitor team morale.
• Screen hire train and retain field technicians conducting performance reviews discipline and terminations.

QUALIFICATIONS

• Minimum 5 years in a management or supervisory role.
• Strong knowledge of fabrication and machining concepts practices and procedures.
• Strong team collaboration communication and leadership skills to provide clear direction.
• Analytical skills for solving complex problems and evaluating information.
• Detail-oriented to identify minor errors that could lead to significant issues.
• Strong organizational skills to manage budgets employees and schedules concurrently.
• Proficient in Microsoft Word and Excel.

PREFERRED SKILLS

• Experience with Syteline
• Proficiency in blueprint reading

At Robinson we value professionalism expertise and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration innovation and employee satisfaction.

Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Manager