Field Service Productivity Coordinator (Non-Tech PM)
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.
What We Offer
Salary:
$68000.00 - $93500.00Location:
AustinTXYoull benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
Role Summary
TheField Service Productivity Coordinatoris aBBand individual contributorresponsible for execution and coordination ofCustomer Engineering operational support activitiesthat enable service readiness uptime quality compliance and customer commitments. The roleoperateswith moderate autonomy applies established CE processes and BKMs and partners crossfunctionally tomaintainoperational discipline and KPI performance.
Key Responsibilities
Execute and coordinateService Orders RTS TES andpartsdispositionin alignment with CE and Supply Chain processes.
Maintainmaterials tooling andsparesreadiness; lead weekly parts reviews with Spares Planning and FSO.
Ownoperational KPI tracking and reporting(SO cycle time IWN quality materials aging training compliance productivity).
Analyze trendsidentifyrisks and drivestandard countermeasures; track corrective actions to closure.
Supportworkforce productivitythrough scheduling coordination timecard accuracy and coverage planning.
MaintainSOPs BKMs and CE documentation; support onboarding training compliance and competency tracking.
Conductquality checkson IWN documentation SO compliance parts handling and ARK verifications.
Prepare materials and summaries forcustomer visits audits and operational reviews.
Own operational administration:IWN updatesiCapabilityPlus approvals SO administration TES workflows parts returns WIP/WDRs/OnDemand billing and install base accuracy.
Scope & Impact
Direct impact onservice efficiency quality cost and customer satisfaction.
Interfaces withCE Supply Chain Quality Finance Training and Customers.
No direct peoplemanagement;may leadprocess improvementsand crossfunctional actions.
Minimum Qualifications
Experience infield service operations CE supportlogistics or semiconductor equipment environments.
Strong organizational skills; ability to manage multiple priorities.
Effective written and verbal communication skills.
Proficiencywith service management or workflow systems.
Preferred Qualifications
Experience supportingCustomer Engineers / Field Service Engineers.
Knowledge ofmaterialslogistics RMAs TES and Service Order workflows.
Familiarity withAppliedMaterialsCE processes and BKMs.
Experience withKPI tracking and continuous improvement.
Core Competencies
Operational Execution
Business Acumen
DataDriven Problem Solving
CrossFunctional Collaboration
Compliance & Quality Discipline
This position requires full-time on-site work in Taylor TX
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 20% of the TimeRelocation Eligible:
YesThe salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.
For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
IC
About Company
Applied Materials, Inc. is the global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.
