Field Service Manager Wet End

The Field Service Manager is responsible for supporting the achievement of business targets for the BTS Group specifically for the Headbox and Former Field Services. Ensure complete support and management of after-sales service to all customers.

Job Duties & Responsibilities

Understands and has the knowledge of the Headbox and Former technology

Generates quotes and coordinates schedules of field service personnel providing plans to improve service performance through reviews of current performance and recommendations for improvements.

Work with Agreement Managers to generate long term proposals for mill site services with proposals toward value added services to customers.

Serves as the lead interface to Project Management for staffing installations.

Review of completed project results with respect to both technical success and profitability.

Serves as a product technical resource in NA for both external and internal customers.

Stays abreast of competitors products and activities.

Responsible for budget and policy recommendations and improvements.

Develops a team of service employees to ensure performance against the agreed service standards including leading and directing team.

Job Requirements

Bachelors or Associates Degree from university or technical college; preferred minimum of three to five years technical experience in a similar position within the paper industry or a related industry; or an equivalent combination of education and experience.

Knowledge of installation operation maintenance and repair of company produced equipment.

Requires the ability to read blueprints and diagrams. Must be able to perform arithmetic calculations involving fractions decimals percentages and metric conversions.

Working knowledge of electronics hydraulics pneumatics welding rigging pipefitting and machining preferred.

Strong leadership ability is essential to supervise work groups.

Maintain current Passport and Valid Drivers License.

Travel 50% minimum of field days is expected International travel required Air travel is required

Must be accessible during normal working hours and other non- standard hours occasionally as needed to support customers.

We Offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Applicant must be authorized to work in the US.

Where everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19000 professionals around the world we are the leading global developer and supplier of technologies automation and services for the pulp paper and energy industries. Our commitment to moving our customers performance forward requires creativity technological innovations service know-how - and above all teamwork. Join the team! is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service or other non-merit-based factors.

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam please notify the Federal Trade Commission