Field Service Engineer

Are you ready to power the future

By leveraging world-class engineering capabilities and with a relentless focus on innovation SolarEdge creates smart energy solutions that power our lives and drive future progress. Continuing to advance smart energy SolarEdge addresses a broad range of energy market segments through its diversified product offering including residential commercial and large-scale PV energy storage and backup solutions EV charging home energy management grid services and virtual power plants and batteries.

The Field Service Engineer is the face of SolarEdge to the installers distributors and system owners in their region providing on-site and remote technical support for SolarEdge products in the field troubleshooting diagnostics customer training documentation and coordination with internal teams to resolve technical issues. The role sits where our products meet the people who install and own them which makes it one of the most consequential technical positions in the region: issues found here shape product quality and the confidence built here determines whether installers keep specifying SolarEdge. As part of a regional team of Field Service Engineers the role collaborates regularly with our global Product and Engineering teams and with North Americas Sales Sales Operations Operations/Supply Chain Technical Marketing Codes & Compliance Failure Analysis and Technical Account Management functions. The role offers clear paths into senior field roles regional technical leadership and product and quality positions.

The right candidate brings genuine hands-on depth with PV and electrical systems earns credibility quickly with installers and inspectors and is fluent in both the technical and customer sides of field service with thorough documentation of every issue they touch. They diagnose to root cause rather than clearing faults manage their own priorities across a large territory and know when to escalate rather than improvise. We welcome candidates with experience servicing or commissioning complex electrical systems whether that experience comes from solar PV or another field-service discipline. Many of our most effective Field Service Engineers joined SolarEdge from our installer and distributor partners.

Duties and Responsibilities:

Technical

• Troubleshoot and diagnose to root cause: inverter and optimizer faults arc and isolation faults battery and backup interface behavior EV charger commissioning and site communication failures (cellular Wi-Fi Ethernet RS485).
• Support commissioning and difficult startups: SetApp configuration firmware alignment grid profile and Rule 21 settings meter and CT verification and optimizer pairing and mapping.
• Run data-led failure analysis: use monitoring data site records and fleet trends to find the pattern behind a repeat failure and feed it back to Quality and Engineering where it changes the product.
• Own the escalations remote support cannot close through to resolution including parts authorization and RMA release with Operations.
• Field-test alpha and beta hardware and firmware with direct feedback to product teams before launch.

Account Management

• Be the technical face of SolarEdge for installers in the region the person they rely on first and surface where our tools or processes do not fit a customers workflow.
• Integrate SolarEdge tools and processes into how an account actually works day to day Designer the Monitoring Portal SetApp and the warranty and RMA portal so they become the way the customer operates rather than an extra step. This is the hardest and most valuable part of the role.
• Deliver hands-on training for installer crews and distributor counter staff: installation practice commissioning troubleshooting and the tools above.
• Build regional expertise: market dynamics key installers and local inspection and permitting practice.
• Document activity findings and outcomes in SolarEdge CRM and the monitoring platform including internal and customer-facing reports.

Travel

This is a home-based role covering customer sites across the territory Bay Area Sacramento Central Valley and north. Candidates must live within the territory and within reasonable reach of a major airport.

Expect roughly 60% travel within the territory mostly day trips with about 30% of total time involving overnight stays. FSEs share a rotating on-call schedule for urgent site-down and safety issues.

Requirements:

• 2 years of field service commissioning or installation experience with complex electrical systems solar PV battery storage EV infrastructure electrical contracting utility operations or industrial/military electronics all strongly considered; direct SolarEdge product experience is preferred but not required
• Solid electrical/electronic troubleshooting: reading schematics DC/AC measurements meters and clamp menter safe practice around high voltage.
• Working knowledge of NEC 690/705 and how PV and storage get interconnected permitted and inspected in California (Rule 21 UL 1741 SB NEM 3.0-era storage designs).
• Able to explain a fix clearly to an installer an inspector or a homeowner and write it up properly afterward in our CRM and reporting systems.
• Valid drivers license and clean driving record.
• Able to work on rooftops and in electrical rooms with appropriate PPE.

Nice to have

• Hands-on SolarEdge experience: SetApp Monitoring Portal Home Hub / Energy Hub backup interface batteries.
• NABCEP PVIP or PVA C-10 journeyman electrician OSHA 10/30.
• Associates degree or higher in a technical discipline
• Three-phase and C&I PV experience.
• Spanish language
• Basic networking: static IP DHCP cellular Wi-Fi.

FAIR PAY & A JUST WORKPLACE

At SolarEdge we are committed to fair transparent pay and we strive to provide competitive market-informed compensation. The pay range for this position at the start of employment is expected to be between $55K-75K annually. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as job-related knowledge skills experience and other objective business considerations.

Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.