Field Service Engineer Instrumentation & Network Support

Overview
Client is seeking a Field Service Engineer to support the installation qualification maintenance repair and troubleshooting of laboratory instruments and associated software systems. This role has a strong emphasis on networking infrastructure including IP address management firewall configuration and network connectivity troubleshooting for internally and externally deployed instruments.
The position works closely with technical teams stakeholders and subject matter experts to resolve instrument software and networking issues while delivering high-quality customer support. Success in this role requires strong communication skills sound judgment attention to detail and a collaborative approach.

Core Responsibilities
Perform preventative maintenance installation/operational qualifications (IOQs) repairs parts replacement software upgrades and instrument relocation activities.
Establish maintain and troubleshoot network connectivity for laboratory instruments and systems including remote access support.
Map and manage IP addresses for networked instruments and laboratory systems.
Configure maintain and troubleshoot Fortigate or similar firewall and network security appliances.
Diagnose and resolve networking issues involving TCP/IP DNS DHCP VLANs switches routers routing and firewall rules.
Provide IT hardware and networking support for R&D and training laboratory environments.
Document service maintenance and support activities accurately within electronic equipment management systems and other approved tools.
Coordinate and triage onsite and remote service requests through ServiceNow and communicate status updates to stakeholders.
Collaborate with Systems and Software Development subject matter experts to resolve technical issues and expand product and networking knowledge.
Participate in team meetings provide operational updates escalate issues as needed and support secure data repository and laboratory IT infrastructure requirements.
Learn and execute qualification documentation activities including IQ/OQ processes while developing advanced troubleshooting capabilities.
Maintain compliance with all applicable safety policies practices and procedures.

Essential Qualifications Skills and Technologies
Associates degree in Electrical/Electronic Engineering Computer Science Information Technology (Networking focus) a related field or an equivalent combination of education and work experience.
5 years of experience servicing medical or laboratory equipment and/or supporting networked systems in an R&D hospital or clinical laboratory environment.
Hands-on experience with networking fundamentals including IP addressing subnetting VLANs switches routers and firewalls.
Direct experience configuring and troubleshooting Fortigate or similar firewall and network security appliances.
Working knowledge of TCP/IP DNS DHCP VLANs VPNs firewall rules and network troubleshooting methodologies.
Ability to troubleshoot instrument connectivity hardware software and networking issues using service tools system reports error codes and root cause analysis techniques.
Strong organizational multitasking documentation and time management skills.
Excellent communication customer service and interpersonal skills with the ability to work independently and collaboratively.
Ability to rapidly learn new technologies software applications networking tools and internal processes.

Preferred Skills or Experience
Bachelors degree in Electrical/Electronic Engineering Computer Science Information Technology or a related field.
4 years of experience in an IVD GMP/ISO regulated environment servicing medical devices and supporting IT/network infrastructure within R&D hospital or clinical laboratory settings.
Industry networking certifications such as CompTIA Network Fortinet NSE or Cisco CCNA.
Awareness of FDA and ISO regulations related to instrument support and qualification activities.
Experience providing guidance or training to team members on networking instrument service or internal technical processes.

Work Details
Support is provided for both onsite and remote service activities.
Frequent collaboration with internal technical teams development engineers Global Customer Support and other functional stakeholders is required.
Role includes support for internal R&D laboratories training laboratories externally placed instruments and secure data repository environments.

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.