Field Service Engineer III

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The Opportunity:

JR Automation a Hitachi Group Company is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the worlds leading manufacturers make and distribute products. Our strength is our people and were always looking to get stronger across North America Europe and Asia. Join us as a Field Service Engineer III as we work together to bring innovative automation solutions to life.

Location Type: This is a full-time hourly remote position requiring up to 80% travel.

What We Offer:

• Competitive wages medical benefits starting your first day and paid parental leave

• Opportunity to work on customized 1-of-1 automation projects

• A collaborative engineering-driven environment

• Career growth and skill development opportunities

• A role where craftsmanship and quality truly matter

• Work with cutting edge and innovative technologies

Role Overview

The Field Service Engineer III is responsible for diagnosing troubleshooting repairing and maintaining robotic automation systems control devices mechanical units transfer equipment and related peripherals for customers both remotely and on-site. This role works independently to respond to service needs document customer issues follow up with stakeholders and ensure timely resolution while delivering a strong customer service experience. The Field Service Engineer III also supports hardware installations maintenance testing and customer training at client facilities while helping develop support guides for recurring issues. This position requires strong electrical and mechanical troubleshooting skills proficiency with schematics robotics PLCs HMIs and blueprints and the ability to travel domestically and internationally up to 80%.

How Youll Make an Impact:

• Ability to discuss diagnose & repair operational and process problems as reported by the customer.

• Troubleshoot repair and maintenance of robots control devices mechanical units transfer devices and peripheral equipment.

• Ability to respond to service calls/activities.

• Thorough documentation of each customer and incident using case reporting system.

• Self-directed to follow up with customers and internal stakeholders.

• Communicate with all stakeholders (Employees managers and customers) to ensure that expectations are met.

• Actively propagates JR culture within engineering and promotes our capabilities.

• Learn new equipment regularly and support customers with a variety of skill levels remotely.

• Assist with documentation and support guides of recurrent issues.

Additional Responsibilities: Field Engineers (Specific to On-site Work):

• Conduct on-site hardware installations maintenance and testing at client facilities.

• Provide in-person technical support and training to clients and on-site staff

• Travel to customer locations domestically and internationally up 80%.

Note: This list of responsibilities is by no means inclusive; however it is intended to be a guideline for activities.

What Youll Bring:

Education:

• High School diploma or GED with associated experience.

Skills:

• 6-8 years of relevant experience

• Design develop and maintain complex systems and applications.

• Provide technical guidance and mentorship to junior engineers.

• Lead code reviews and ensure adherence to industry best practices.

• Proficiency in Schematic interpretation robotics electrical and blueprints reading.

• Strong electrical and mechanical troubleshooting aptitude.

• Experience with HMI PLC robots and AutoCAD preferred.

• High degree of autonomy; mentors junior staff; makes independent decisions

Attributes:

• Strong analytical problem-solving and communication skills; customer service mentality.

Work Environment:

• Ability to work independently and as part of a collaborative team; ability to follow instructions and adhere to quality and safety policies and practices.

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen physical examination and background check.

Company Overview:

At JR Automation A Hitachi Group Company we discover potential reimagine limits and advance industry. When faced with a problem we find a solution. Together we push whats possible to automate for tomorrow.

Join our team of 2000 at one of our 20 facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation please send the nature of request and contact information to Queries other than accommodation requests will not be responded to.