Field Service Engineer I (PT)

Field Service Engineer I- Plasma Technology

Location

REMOTE North America -based Mid Atlantic -Washington DC Area. Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites.

The Role

Represent Oxford Instruments by delivering world-class technical support installation and maintenance for plasma etch and deposition systems (e.g. PlasmaPro FlexAL Estrelas etcher). This role demands a hands-on problem solver with strong technical acumen clear communication skills and a proactive mindset. Youll collaborate across teams escalate issues when needed and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites youll play a critical role in driving customer satisfaction and advancing cutting-edge semiconductor technologies.

Key Responsibilities

System Installation & Commissioning Lead the installation and commissioning of advanced plasma etch and deposition systems (RIE CVD ICP ICPCVD ALE ALD) ensuring full compliance with customer specifications cleanroom standards and process readiness.

Preventive & Corrective Maintenance Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent vacuum tolerances leak-up rates and process benchmarks.

Customer Engagement & Technical Training Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain systems confidently across key processes.

Advanced Troubleshooting Resolve complex hardware and software issues using specialized tools (vacuum leak detectors RF power meters DVMs LCR meters multimeters). Provide remote support when needed to minimize downtime and maximize uptime.

Calibration & System Upgrades Calibrate critical components (AMUs RF Generators APCs MFCs) and implement performance-enhancing upgrades (turbo pumps PLCs breakers) to ensure optimal system reliability and throughput.

Required Qualifications & Experience

Education & Industry Background
o Bachelors degree in Electrical Engineering Mechanical Engineering Physics or a related technical field.o Equivalent hands-on experience in semiconductor equipment service may substitute.
o57yearsof field service experience in the semiconductor industry with a focus on plasma etch and deposition systems.
o Familiarity with cleanroom operations and safety protocols.
Vacuum & Power Systems
o Hands-on experience with vacuum technologies: turbo pumps cryo pumps roughing pumps.
o Skilled in troubleshooting 208V electrical systems and 24V control subsystems

Extensive Experience with RF power components and pneumatically driven.

Diagnostics & Technical ToolsoProficient with diagnostic instruments:
Vacuum leak detectors
RF power meters
DVMs LCR meters multimeters megohm meters

o Ability to read and interpret mechanical pneumatic and electrical schematics and plumbing diagrams. Process Knowledgeo Strong understanding of RF theory and inductively coupled plasma (ICP) systems.
o Familiarity with semiconductor processes: RIE PECVD ICP ALD. Physical & Travel Requirementso Hold a valid drivers license and safe driving record passport and ability to travel independently.
o Must be physically agile and comfortable working in confined or awkward spaces.
o Capable of independently lifting and handling equipment weighing up to 50 lbs.
o Able to commit to extensive weekday travel to support customer installations and service needs Monday through Friday

Preferred Skills & Attributes

Platform & Component Experience
o Experience with Brooks platforms Pfeiffer/Edwards pumping systems and MKS components.
o Knowledge of calibration and optimization of APCs and MFCs.

Work Ethic & Collaboration

Strong manual dexterity and ability to maintain a clean organized workspace in cleanroom attire.
o Proactive problem-solving and openness to continuous learning.
o Effective communicator with strong listening skills.o Adaptable to evolving technologies and customer needs.
o Comfortable working independently or as part of a team.

What Sets You Apart: Commitment to Service Excellence
Passion for solving complex technical challenges with precision and care.
Proactive in anticipating customer needs and delivering timely high-quality solutions.
Builds trust through clear communication and confident issue resolution.
Eager to learn grow and collaborate to uphold the highest standards of service

Compensation

The expected salary for thisfull-time benefitedposition is between$100000 - $120000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.

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