Field Service Engineer- Boston

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for service repair and/or installation of products or IT solutions at customer site including electrical and mechanical testing in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

This position reports to the Area Service Manager and is part of the Hardware Solutions team fully Remote (based in Massachusetts) to service and cover calls in New England.

What youll do:

• Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customers equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting installation preventive maintenance and repair needs on designated equipment as well as ordering and maintaining spare parts inventory.

• Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.

• Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements parts upgrades consumables and equipment leads.

Who you are:

• Education: Bachelors degree in Biomedical Mechanical or Electrical Engineering OR relevant degree in Biology Chemistry or other STEM field OR equivalent military training OR Associates degree with 2 years experience diagnosing troubleshooting and repairing mechanical electromechanical and/or electronic equipment

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel list specifics 35% travel overnight within territory or locations

• Must have a valid drivers license with an acceptable driving record

• Ability to lift move or carry equipment up to 50lb any other physical requirements

It would be a plus if you also possess previous experience in:

• Technical: Experience diagnosing troubleshooting and repairing mechanical electromechanical and/or electronic equipment preferred.

At Cytiva we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home with the understanding that employees are expected to travel up to 35% of the time and at a moments notice. Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range $68000.00 - $71000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

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