Field Service Engineer

The opportunity

Nova is seeking a hands-on Field Service Engineer to support advanced semiconductor metrology systems at a customer site in Boise. This role is the technical face of Nova in the field: maintaining system performance resolving complex equipment issues supporting installations and upgrades and building trusted relationships with customer engineering and operations teams.

The right person is a self-starter who combines strong electrical and mechanical troubleshooting skills with disciplined service documentation clear communication and the judgment to own issues through resolution.

Support Nova systems and end users in accordance with warranty and service support agreements.

Diagnose and resolve electrical mechanical high-vacuum software and system-integration issues using structured troubleshooting methods.

Perform preventive and corrective maintenance and support new equipment installations add-ons upgrades and system qualification activities.

Serve as the on-site liaison among the customer Nova Technical Support Applications Sales and R&D teams; communicate status risk and next actions clearly.

Maintain accurate service records and provide regular activity performance and issue reports to customer stakeholders and Nova management.

Train and retrain customer users to promote safe operation proper equipment use and a strong working level of system knowledge.

Manage assigned spare-parts inventory recommend appropriate stock levels repair components when applicable and ensure backup systems are stored and available when needed.

Support customer evaluations and provide technically grounded information that helps Novas commercial and applications teams.

Follow all customer-site requirements for safety cleanroom conduct security confidentiality ergonomics and professional behavior.

Provide support during the schedule defined by the service agreement and respond outside normal business hours including weekends when customer needs require it.

Strong independent problem-solving diagnostic and data-analysis skills paired with a calm customer-first approach to technical escalations.

The ability to work effectively across disciplines and cultures in a global multifunctional organization.

Excellent written and verbal communication including concise technical reporting and customer-facing explanations.

Strong project and time-management skills and a self-sufficient working style: you take ownership close the loop and know when to escalate.

Bachelors degree in Electrical Engineering Mechanical Engineering or a related technical discipline; equivalent relevant experience will be considered.

At least 3 years of experience supporting complex electromechanical equipment preferably within semiconductor manufacturing capital equipment or precision metrology.

Strong electrical and mechanical aptitude with demonstrated independent troubleshooting ability; high-vacuum experience is strongly preferred.

Ability to provide first-level software troubleshooting and technical support.

Working knowledge of semiconductor equipment integration and communication protocols such as SECS/GEM and HSMS.

Understanding of semiconductor-fab practices safety standards ergonomics and yield requirements.

Ability to perform hands-on work in a cleanroom including bending crawling and working in and around semiconductor equipment systems.

Ability to meet customer-site access training and safety requirements.

Field service experience with multi-disciplinary semiconductor metrology inspection or process-control equipment.

Experience with optical systems motion control pneumatics vacuum subsystems robotics or equipment automation.

Experience supporting equipment in a high-volume manufacturing environment and partnering directly with fab engineering teams.

Nova (NASDAQ: NVMI) develops advanced metrology and process-control solutions for semiconductor manufacturing. Its hardware and software platforms combine disciplines including physics optics chemistry algorithms and data analysis to help leading chip manufacturers improve performance yield and time to market.

Schedule note: This position requires flexibility across business and non-business hours including occasional weekends based on customer support needs. Overtime is not typically required.