Field Service Engineer

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster cheaper more energy-efficient microchips. We design develop integrate market and service these advanced machines which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips which in turn leads to smaller more powerful consumer electronics. Our headquarters are in Veldhoven the Netherlands and we have 18 office locations around the United States including main offices in Chandler Arizona San Jose and San Diego California Wilton Connecticut and Hillsboro Oregon.

As a Field Service Engineer - Cymer at ASML you will be part of a team of engineers who help our organization install repair and maintain Cymer laser equipment at customer sites. You ensure that our systems work as they should and be part of the technology innovation thats moving the world forward. Youll be a technical expert who will work with coworkers customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

Position will be direct support for Tesla Austin.

Shift will be Monday-Friday 8-5 with opportunity for overtime after hours and the weekends.

Will also help support Samsung Austin Samsung Taylor NXP and Infineon when needed

Role and Responsibilities

• Analyzes diagnoses and troubleshoots Cymer equipment problems via telephone or at customer site.

• Performs installation repair retrofits upgrades and preventive maintenance on Cymer equipment installed at customer sites.

• Maintains an assigned installation equipment base. This includes providing primary support forecasting conducting customer support meetings and ensuring regular communication with the customer.

• May provide service education to customers service and operations staff.

• Ensures that parts are available and as specified for service requirements and maintains appropriate tools are on hand and as required.

• Completes service expense reports and other administrative responsibilities in accordance with Cymers procedures and with supervisors approval.

• Must be wiling to work nights and weekends.

• Support on-call for weekends and nights.

• Able to work Compressed Work Week shift.

Education and experience

To help us tackle the technical challenges we face youll need experience working on high-tech products and with complex processes. As a Field Service engineer youll need:

• High School Diploma or equivalent experience is required.

• 5 plus years of technical experience working with electronics is required.

• Ability to apply advanced knowledge of installation maintenance/repair and troubleshooting at both the module and system level while seeking expertise of more senior field service engineers is required

• Requires experience using the following software packages: MS Word Excel PowerPoint and electronic e-mail systems LabView.

• Oral and written English language skills required.

• Must be able to successfully meet customer site access requirements such as: background checks safety training and cleanroom access (gowning and breathing apparatus).

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job youll need the following skills:

• Cymer laser experience is highly preferred.

• Ability to read and analyze opto-mechanical and electronic schematics.

• Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines and has the ability to identifies bottleneck and drive improvements.

• Has led one installation or significantly contributed to the successful installation of products at multiple sites.

• Ability to analyze data and report problems to complete accurate comprehensive service reports and to communicate technical issues to other technical staff.

• Excellent customer service skills with a solid foundation in and an understanding of the importance of relationship building.

Other Information

• Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.

• Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch.

• Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

This position may require access to controlled technology as defined in the Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.