Field Service Engineer 4

About Mattson

Company:Mattson Technology Inc. a 38-year Silicon Valley company designs manufactures markets and globally supports plasma and rapid thermal processing equipment to fabricate integrated circuits for the global semiconductor industry.

Mattson Technology Inc. offers processing equipment that utilizes innovative technologies to deliver advanced processing capabilities and high productivity for the fabrication of current and next-generation integrated circuits. Our equipment and technologies are used by leading memory and logic analog /power device manufacturers worldwide. Innovations from Mattson Technology in Atomic Surface Engineeringaddress the most critical logic and memory manufacturing challenges.

In May 2016 Mattson Technology was acquired by Beijings E-Town Capital. Our new investors vision is that Mattson Technology with its Silicon Valley DNA will continue to operate as a global market-driven technology provider serving worldwide semiconductor manufacturing July 2025 the company successfully listed in Shanghais STAR Exchange. As the external trade compliance environment evolves Mattson Technology now operates independently from the parent company in product business and operations serving customers outside of China.

About the Role

This opening is for a Field Service Engineer position in the Field Service Group. This role will be responsible for Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses troubleshooting service and repair of complex equipment and systems. Candidates performance will be subject to peer review.

Key Responsibilities:

• Able to perform installation calibration repairing and maintenance of equipment at customer site troubleshoot electrical/electronic systems assemblies and subassemblies from using block diagrams

• Able to perform equipment upgrades

• Able to work independently

• Develop strong customer relationships at multiple levels in the customer organization.

• Manage customers expectations

• Manage day-to-day service activities at assigned customer sites

• Work with end users to schedule work tasks as

• Report and track activitiesincluding installations and equipment issues

• Perform preventative and corrective maintenance tasks as necessary

• Compiles data for and prepares regularly scheduled or special reports analysis and statements.

• Interfacing with customer on technical matters

• Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.

• Process experience desired to be able to run and perform basic process troubleshooting

• Drives key projects to improve equipment performance

• Travel as needed to support customers

• Drives key metrics such as costs uptime safety and parts availability to ensure meeting the companys goals and customers expectations

• Support other projects as assigned by management

• Other duties as assigned

Requirements:

• Seven plus years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry

• Associates degree in electronics or equivalent experience in the electronics field

• Ensures all safety requirement are satisfied and current as per local and corporate requirements

Equal Opportunity Employer

Mattson Technology Inc. is proud to be an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or any other characteristic protected by law.