Field Service Coordinator

Create customer quotes orders and purchase requisitions in SAP
Follow up with customers on pending quotes purchase orders revisions and scheduling
Schedule and track jobs in SAP Connect
Provide FSEs with necessary job information i.e. when to schedule travel machine information contact information etc.
Be the first point of contact for the Field Service Engineers regarding scheduling
Follow up with parts needed per job
Handle incoming calls and e-mails from internal and external customers both domestic and international
Escalate concerns to the Team Lead when necessary
Edit trip reports approve time efforts in Connect and maintain CATs reporting
Support CAQ Buhlers Quality Process through SAP and scheduling
Must arrive to work predictably and promptly
Manage miscellaneous projects and complete various tasks as needed

High School Diploma or GED required
Associate degree or equivalent is preferred
Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing internally and externally
Ability to work with minimal supervision
Excellent time management and organizational skills
Professional telephone etiquette is essential
Ability to identify evaluate and problem solve in high pressure situations
Advanced MS Word Excel Power Point & Outlook skills
Able to type 50 wpm or more
SAP or similar ERP experience is preferred
Familiar with manufacturing a plus
Able to react and remain positive in an ever-changing environment
Able to work independently within a team setting