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Field Service Coordinator
Job Location:
Job Location:
Houston, MS - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 September 2026 (16 hours ago)
Posted:
Application Deadline:
28 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ADS - Field Service Coordinator
The Field Service Coordinator maintains field service activity by scheduling field service technicians manages and tracks the execution of ADS field service activities and manages the upkeep and repairs of ADS Equipment. All ADS orders are loaded in the business system and managed by the Field Service Coordinator once all work is completed and purchase orders are current the orders are invoiced through the system.
Essential Job Duties
Schedules Field Service Technicians through the following:
scheduling/dispatching ADS Analysist to customer sites
answering phone calls directed to the ADS service department
coordinating and prioritizing service work with customers
assign appropriate technician for the repairs per assessment of the situation
establishing and maintaining a schedule of all Analysis Jobs
managing customer expectations with Analysist availability
opening jobs in the business system and subsequently invoicing them
taking care of all paperwork associated with ADS jobs this includes but is not limited to: purchase orders time sheets work orders and expenses relating to jobs
Oversees all Analysist field activities through the following:
maintain record of sick and vacation time of all ADS technicians
correctly code all technician time cards to the appropriate labor or expense code
reviewing field technicians timecards and ensuring they are turned in daily.
plan and monitor the technicians job schedules locations time on job Etc.
track response time and report the average to the ADS Department Manager weekly/monthly
Monitor the status of work orders through the business system and communication with technicians ensuring technicians are turning work orders in as soon as work is complete. This can be done by phone calls texting and email
monitor average days open to close on work orders
coordinate/schedule maintenance on service technicians trucks and equipment
keep safety a major part of the daily routine and remind field technicians to always follow safe working practices
Performs Service Data Entry
Continuously update the status of service work in the business and scheduling system
Enter time to work orders from daily time sheets
Enter all notes from work orders into the business system
Follow up on conflicting or missing information provided by service personnel as it relates to work orders and daily time sheets
Input miscellaneous work order entries
Request and process Customer POs as necessary
Issue POs for sublet work/parts associated with service jobs vehicles or equipment repairs
Assists Other Departments Through The Following
Assisting other departments on an as needed basis to insure smooth operation of the business. This could be assisting in collections or helping other departments with scheduling order administration or invoicing
Other Duties
Ensure that all orders are following the procedure put in place by the management questions should be addressed to the ADS Manager.
Follows Boundaries for the Position:
be fair with all service technicians and honest with customers (internal and external)
Consult the ADS Manager for all personnel administrative matters such as: insurance tax vacation sick time medical leave and pay/overtime paperwork. All paperwork should be given to and processed through the appropriate department personnel.
Any Other Duties as Assigned by Supervisor
Qualifications
Required Skills/Experience
minimum 2 years experience in dispatch and service administration in same or related field
experience with P21 ERP System preferred
safe driving record
outstanding customer relations skills
strong written and verbal communication skills with ability to sell at all customer levels
strong administrative clerical and information technology skills
accurate and efficient
ability to perform in a fast-paced environment while multi-tasking to meet customers needs
ability to organize and independently manage time
ability to understand internal processes systems and people needed to facilitate completion of responsibilities
Education
College degree preferred
High School Diploma with relevant experience acceptable
#LI-HP1
The Field Service Coordinator maintains field service activity by scheduling field service technicians manages and tracks the execution of ADS field service activities and manages the upkeep and repairs of ADS Equipment. All ADS orders are loaded in the business system and managed by the Field Service Coordinator once all work is completed and purchase orders are current the orders are invoiced through the system.
Essential Job Duties
Schedules Field Service Technicians through the following:
scheduling/dispatching ADS Analysist to customer sites
answering phone calls directed to the ADS service department
coordinating and prioritizing service work with customers
assign appropriate technician for the repairs per assessment of the situation
establishing and maintaining a schedule of all Analysis Jobs
managing customer expectations with Analysist availability
opening jobs in the business system and subsequently invoicing them
taking care of all paperwork associated with ADS jobs this includes but is not limited to: purchase orders time sheets work orders and expenses relating to jobs
Oversees all Analysist field activities through the following:
maintain record of sick and vacation time of all ADS technicians
correctly code all technician time cards to the appropriate labor or expense code
reviewing field technicians timecards and ensuring they are turned in daily.
plan and monitor the technicians job schedules locations time on job Etc.
track response time and report the average to the ADS Department Manager weekly/monthly
Monitor the status of work orders through the business system and communication with technicians ensuring technicians are turning work orders in as soon as work is complete. This can be done by phone calls texting and email
monitor average days open to close on work orders
coordinate/schedule maintenance on service technicians trucks and equipment
keep safety a major part of the daily routine and remind field technicians to always follow safe working practices
Performs Service Data Entry
Continuously update the status of service work in the business and scheduling system
Enter time to work orders from daily time sheets
Enter all notes from work orders into the business system
Follow up on conflicting or missing information provided by service personnel as it relates to work orders and daily time sheets
Input miscellaneous work order entries
Request and process Customer POs as necessary
Issue POs for sublet work/parts associated with service jobs vehicles or equipment repairs
Assists Other Departments Through The Following
Assisting other departments on an as needed basis to insure smooth operation of the business. This could be assisting in collections or helping other departments with scheduling order administration or invoicing
Other Duties
Ensure that all orders are following the procedure put in place by the management questions should be addressed to the ADS Manager.
Follows Boundaries for the Position:
be fair with all service technicians and honest with customers (internal and external)
Consult the ADS Manager for all personnel administrative matters such as: insurance tax vacation sick time medical leave and pay/overtime paperwork. All paperwork should be given to and processed through the appropriate department personnel.
Any Other Duties as Assigned by Supervisor
Qualifications
Required Skills/Experience
minimum 2 years experience in dispatch and service administration in same or related field
experience with P21 ERP System preferred
safe driving record
outstanding customer relations skills
strong written and verbal communication skills with ability to sell at all customer levels
strong administrative clerical and information technology skills
accurate and efficient
ability to perform in a fast-paced environment while multi-tasking to meet customers needs
ability to organize and independently manage time
ability to understand internal processes systems and people needed to facilitate completion of responsibilities
Education
College degree preferred
High School Diploma with relevant experience acceptable
#LI-HP1
