Field Service Administrator

At RDO Equipment Co. were looking for a Field Service Administrator who enjoys keeping things organized accurate and running smoothly behind the this role youll support the service department by managing key processes that help our technicians managers and customers succeed. If youre detailâoriented customerâfocused and thrive in a fastâpaced environment this could be a great fit for you.

Whats In It For You:

• $20 $28 / hour
• Competitive wages and profit sharing program to match your skills and experience.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Click here to learn more.

Why RDO

When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO in Riverside where youll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region all of them enjoy the competent experienced partnership our team members provide. Are you ready to join them

What You Will Do:

• Support work orders: Ensure service work orders are accurate properly charged and closed in a timely manner.
• Handle warranty claims: Process warranty and product improvement claims including submission followâup and related documentation.
• Maintain records and reporting: Keep service files reports customer profiles and equipment records organized and up to date.
• Be a service department partner: Communicate professionally with customers and internal teams to support a smooth service operation.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Strong organization: Ability to manage details documentation and multiple priorities in a fastâpaced environment.
• Customer service mindset: A focus on supporting others and delivering a positive experience for internal and external customers.
• Clear communication: Ability to communicate clearly and professionally both in writing and conversation.
• Techâsavvy: Confidence using computers and systems with the ability to learn new tools quickly.
• Service process knowledge: Familiarity with service workflows procedures and terminology is preferred.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love It Here:

• Diverse dealership:One of the largest and most diverse stores in the RDO network.
• Large customer base:Riverside has a wide customer base spanning the region.
• Equipment variety:Sell service and support agriculture construction lawn & land construction technology and Vermeer Equipment.

Required Experience:

Unclear Seniority