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Field Resource Coordinator
Job Location:
Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
10 September 2026 (14 hours ago)
Posted:
Application Deadline:
8 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessens technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemincluding investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago.
The Field Resource Coordinatorplays an integral role in operations for an assigned market. This role will manage a specialized subset of work order volume in which multiple related repairs are needed in one home. This role will be in constant contact with vendors and residents to help relay all essential information and help coordinate appointments between all parties involved. The CSC will also provide feedback to management to ensure constant improvement of the project process.
What Youll Do:
- Develop and maintain positive client relations as required to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.
- Manage real-time inquires while keeping track of and responding to commitments
- Act as Project Manager
- Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
- Ensure work orders are thoroughly created to resolve the current needs and issues of the homes
- Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide information to supervisors co-workers and subordinates by telephone in written form e-mail or in person; will be considered a point person for the handoff between shifts and/or other offices
- Enter information into our database and ensure consistency and accuracy
- Demonstrate professionalism in communication relationship development customer service etc.
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Assist in training team members and provides constructive feedback as necessary
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
- Performs work under general supervision; carefully reviews the details and accuracy of work performed
Role Specific Skills:
- Proficiency in Microsoft Word Excel PowerPoint Outlook required
- Organizational or Project Management skills preferred
- Candidates with a growth mindset highly encouraged
You Should Have:
- High school diploma required
- 4 years of customer service experience preferred
- Preferred experience as a CSA III with a high scorecard rating
- Advanced troubleshooting knowledge and ability to articulate
- Ability to communicate industry language
Other Relevant Qualifications:
- 1-3 years of experience preferred
- Property maintenance experience
- Trades knowledge
- #IND2
Why Lessen:
Competitive compensation
Health Dental Vision Life Disability options
401K retirement savings plan
Paid vacation federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
All the tools youll need to be successful
Lessen is intentional about attracting developing and retaining amazing talent from diverse backgrounds. Were looking for teammates that are enthusiastic empathetic curious motivated reliable and will help us amplify the positive & inclusive culture weve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All t ... View more
