Field Operations Manager

Are you an experienced Field Services or Operations Manager who thrives in fast-paced SLA-driven environments

This is an opportunity to take ownership of day-to-day Field Service operations across the US leading teams managing service partners and driving performance across a geographically dispersed operation.

If youre hands-on analytical and enjoy solving operational challenges before they become customer issues this role could be a great fit.

As Operations Manager youll be responsible for the operational performance of US Field Services ensuring the right people partners resources and processes are in place to consistently meet SLAs KPIs and customer requirements.

Youll work closely with the Service Delivery Manager while taking ownership of operational execution capacity resource deployment partner performance stock logistics and corrective actions.

The operation is geographically dispersed and may involve multiple Field Service Providers and hundreds of field engineers making this a role where strong leadership organisation and follow-through really matter.

• Lead the day-to-day delivery of Field Service operations across the US.
• Manage operational performance against SLAs KPIs backlog and customer requirements.
• Lead and develop Operations Coordinators and operational support teams.
• Manage the performance capacity and coverage of third-party Field Service Providers.
• Identify service risks early and drive corrective actions through to completion.
• Oversee stock logistics and field service infrastructure to support operational demand.
• Monitor engineer capacity and geographical coverage across the US.
• Use operational data to identify trends root causes and improvement opportunities.
• Develop and implement process improvements reporting and operational controls.
• Act as the key internal escalation point for significant operational issues.
• Support new customers services and Field Service programs.
• Work closely with Service Delivery Commercial Finance IT Logistics and other stakeholders.

• Previous management experience in Field Services IT Services Break/Fix Managed Services or another SLA-driven environment.
• Strong experience managing operational performance KPIs and SLAs.
• Experience leading geographically dispersed teams or operations.
• Proven experience managing third-party Field Service Providers or outsourced engineer networks.
• Strong analytical skills and the ability to turn operational data into action.
• Excellent leadership communication and problem-solving skills.
• Strong Microsoft Excel and operational reporting capabilities.
• A hands-on approach with a strong ownership and follow-through mindset.

• Ownership of a nationwide Field Service operation.
• The opportunity to directly influence service performance efficiency and customer outcomes.
• Leadership responsibility across teams partners and a large engineer network.
• The chance to build scalable processes and drive meaningful operational improvements.
• Significant exposure across Operations Service Delivery Logistics Commercial Finance and IT.
• A role where your decisions have a direct and measurable impact on performance.