Field Implementation Manager

An Amazing Career Opportunity foraField Implementation Manager!!

Location: Eden Prairie MN

Job ID: 48723

Responsible for the technical deployment of HID solutions at customer sites including system design configuration customization integration and training. Partners with Project Managers and stakeholders to validate requirements oversee installations and ensure a smooth transition to post-deployment support. Supports pre-sales activities and customer communication throughout the engagement while continuously improving delivery processes through lessons learned and workflow refinement.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Technologies(IDT):

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HIDs Identification Technologies powers the trusted identities of the worlds people places and things through smart components and cloud services. We make it possible for people and organizations to transact safely work productively and travel freely. Our contactless identification and sensing (RFID NFC and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connectidentifycollectand manage data quickly and accurately acrossvirtually anyIoT application.

As ourField Implementation Manager youll support HIDs successby:

• Performing system equipment placement drawings for customer sites with the assistance of Sales and Engineering.
• Managing the physical deployment configuration customization and integration of HID solutions at customer sites and remote.
• Providing pre-sales support to HID Sales department and directly to prospective customers.
• Providing technical support to HID sales staff and external customers on demand.
• Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
• Performing on-site and remote troubleshooting commissioning and technical training of HID systems including complex network interfaces and configurations.
• Maintaining detailed service records to assist engineering and product development in product quality improvement.
• Communicating clearly and concisely customer issues and ensure timely implementation of problem resolution.
• Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
• Completing tickets assigned to fulfill manage service activities.
• Other duties and responsibilities as requested by the company from time to time.

YourExperienceand Background include:

• Strong technical expertise in software deployment configuration networking and integrations
• Hands-on experience with troubleshooting commissioning and supporting complex implementations
• Ability to collaborate effectively with cross-functional teams (Project Management Sales Engineering and customers)
• Clear communication and customer-facing skills to manage expectations and resolve issues
• Strong organizational and coordination skills to manage documentation timelines and multiple activities
• Problem-solving mindset with attention to detail in technical delivery and execution
• Ability to manage both on-site and remote implementation work
• Understanding of system design deployment planning and implementation workflows
• Commitment to process improvement documentation and continuous learning

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering allowing for work-life balance

• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. Youll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions including but not limited to: skill sets experience and training licensure and certifications and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary in the United States is $75000 to $80000.

This opportunity may be open to flexible working arrangements.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications skills and experience to help recruiters assess applications against role requirements. It does not score rank filter or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiters review is complete.

If you believe the tool has not accurately represented your application you can request direct human review by contacting with the subject line Application Review Request and the role you applied for.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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