Field Application Specialist

JOB TITLE: Field Application Specialist

LOCATION: Hawthorne NY (on-site) travel required (continental United States)

TYPE: Full time regular

COMPENSATION: $100000 - $130000/yr

Clarapath is a medical robotics company based in Westchester County NY dedicated to transforming and modernizing laboratory workflows. Our mission is to improve patient care by increasing efficiency reducing costs and enhancing the quality and consistency of laboratory processes.

Our portfolio includes SectionStar and TrimStar Pro innovative electro-mechanical systems designed to automate and elevate critical steps in the histology workflow. SectionStar delivers high-quality consistent tissue sections while TrimStar Pro streamlines and standardizes the trimming process - together enabling laboratories to operate with greater precision throughput and reliability.

At Clarapath we bring together experts across engineering data science robotics healthcare innovation and laboratory operations. Our R&D team drives innovation product enhancements and a strong pipeline of new solutions while our manufacturing team oversees production and quality control at our ISO-certified facility. Also based in our New York headquarters are our sales marketing administrative and service teams who work closely together to ensure every customer receives a seamless personalized experience at every touchpoint.

Role Summary:

The Field Application Specialist will play a critical role in supporting the successful implementation adoption and ongoing use of Clarapaths SectionStar and TrimStar Pro systems. Working closely with customers and internal Engineering Research & Development Product and Service teams this individual will provide hands-on application support conduct product demonstrations and customer training troubleshoot workflow and technical issues and help ensure the successful integration of Clarapaths technology into laboratory environments. We are seeking a proactive detail-oriented and customer-focused professional who thrives in a fast-paced environment communicates effectively with a variety of stakeholders and is eager to apply their technical and histology expertise to help advance innovative technology for the pathology and laboratory industry.

Responsibilities:

• Support the implementation installation and adoption of Clarapaths SectionStar and TrimStar Pro systems at customer sites
• Provide hands-on application and technical support to customers before during and after implementation
• Conduct product demonstrations and customer training on system operation laboratory workflows and best practices
• Develop strong working relationships with histotechnicians pathologists laboratory managers and other customer stakeholders
• Troubleshoot workflow application specimen and product-related issues and work collaboratively to identify effective solutions
• Evaluate customer workflows and provide guidance to help customers successfully integrate Clarapath technology into their laboratory environments
• Collaborate with Engineering R&D Product Manufacturing and Service teams to resolve customer issues and improve product performance
• Gather and communicate customer feedback regarding product functionality usability workflow integration and overall customer experience
• Document customer interactions technical issues observations and resolutions accurately and consistently
• Assist with product testing validation and evaluation activities as needed
• Support the development and refinement of training materials application guides standard operating procedures and other customer-facing documentation
• Identify recurring customer challenges and communicate opportunities for product and process improvements
• Support pre-sales activities including product demonstrations technical discussions and application-related customer meetings
• Travel to customer sites conferences laboratories and other locations as required
• Represent Clarapath professionally when interacting with customers partners and industry professionals
• Support additional field application and customer success activities as needed

Qualifications:

• Bachelors degree in Histology Biology Laboratory Science Biomedical Engineering or a related scientific or technical field preferred
• HT or HTL certification preferred
• 2 years of experience in histology pathology laboratory applications technical support or a related field
• Strong understanding of histology workflows including tissue processing embedding microtomy sectioning staining and slide preparation
• Experience working with laboratory equipment and troubleshooting technical or workflow-related issues
• Experience providing training technical support or customer assistance preferred
• Strong customer service and relationship-building skills
• Excellent troubleshooting analytical and problem-solving abilities
• Ability to communicate technical information clearly to individuals with varying levels of technical expertise
• Strong written verbal and presentation skills
• Highly organized and detail-oriented with the ability to manage multiple priorities
• Ability to work independently while collaborating effectively with cross-functional teams
• Comfortable working in a fast-paced and evolving environment
• Ability and willingness to travel regularly throughout the continental United States
• Prior experience as a Field Application Specialist Applications Specialist Clinical Application Specialist or similar customer-facing technical role a plus
• Experience supporting laboratory automation medical devices pathology systems or other laboratory technologies a plus
• Experience working with automated tissue sectioning or histology equipment a plus
• Experience supporting product testing validation or implementation a plus
• Familiarity with regulated laboratory or medical device environments a plus
• Experience delivering technical presentations product demonstrations or customer training a plus
• Ability to translate laboratory needs into practical technical and application solutions a plus

Physical Requirements:

• Ability to travel regularly to customer sites and other business locations throughout the continental United States
• Ability to work in laboratory and clinical environments while following applicable safety requirements
• Ability to operate and demonstrate technical equipment
• Ability to stand for extended periods during customer training demonstrations and laboratory activities
• Ability to occasionally lift and move equipment supplies and materials in accordance with applicable safety guidelines

Company Offers:

• Competitive salary commensurate with experience and education
• Comprehensive benefits package available: (healthcare vision dental and life insurances; 401k; PTO and holidays)
• A collaborative and diverse work environment where our teams thrive on solving complex challenges
• Ability to file IP with the company
• Connections with world class researchers and their laboratories
• Collaboration with strategic leaders in healthcare and pharmaceutical world
• A mission driven organization where every team member will be responsible for changing the standards of delivering healthcare

Clarapath is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran addition to federal law requirements Clarapath complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.