F&B Server Part Time PM Weekends

F&B Server - Part Time / PM Weekends

The Food & Beverage Server will provide attentive and efficient service to our guests ensuring a positive dining experience. As a Server you will play a vital role in delivering excellent hospitality and contributing to the overall success of our food and beverage operations.

The Food & Beverage Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCPs Culture & Core Values.

The Job

• Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation safety and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTAs.
• Greet guests warmly and assist with menu selection.
• Take food and drink orders accurately and promptly.
• Deliver orders to tables and ensure correct presentation.
• Provide recommendations on menu items and specials.
• Demonstrate knowledge of the Big 9 Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions
• Prepare and cork bottles of wine for tableside bottle service
• Upsell additional items or beverages to enhance the dining experience.
• Collaborate with kitchen and bar staff to ensure timely and accurate service.
• Process guest payments and maintain accurate cash handling procedures.
• Ensure cleanliness and organization of tables dining areas and service stations.
• Follow health and safety guidelines including food safety standards.
• Give guests a friendly farewell upon departure.
• Ensure daily setup and closure procedures are complete; complete prep for next shift.
• Inspect plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies service procedures and standards.
• Follow Hotel policies with lost and found items.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read write and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions both verbally and written.
• Ability to work a flexible schedule that may include evenings weekends and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn understand and work within POS PMS CRM and other Hospitality-specific software systems.
• Must have the ability to deal effectively and interact well with guests vendors and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• Ability to calculate figures and amounts using basic math.

Supervision

• Reports to the F&B Manager.

Education and Experience

• High School Diploma or equivalent.
• Previous experience as a server or in a similar customer service role is preferred.
• Must have State Issued Food Handlers Certificate.
• Must have State Alcohol Server Certification.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift carry push pull 50 lbs.
• Must be able to perform simple grasping fine manipulation and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally.
• Must be able to bend squat crawl kneel push pull walk on uneven surfaces on an occasional basis.
• While primarily an indoor job must be able to walk outside in a variety of weather conditions (rain wind heat).
• Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain wind heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
• Dexterity in using kitchen equipment or utensils and carrying heavy trays