Family Care Associate

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools training or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train enable and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand verify and improve care in the home. We expand access to care reduce reliance on higher-cost settings and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans providers and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

Abby Care is looking for a Family Care Associate to serve as the frontline point of contact for our this role you will deliver exceptional multi-channel supportvia phone text and emailwhile acting as the bridge between caregivers and our internal clinical teams. The ideal candidate blends strong customer support experience and empathetic communication with the proactive drive needed to guide caregivers through onboarding keep documentation on track and seamlessly coordinating projects in a fast-paced environment. While healthcare experience is a plus your ability to build trust multitask and advocate for families is what matters most.

This is a Full-Time Hybrid opportunity based in Braintree MA.

• Serve as the primary point of contact for caregivers via phone text and email

• Provide timely empathetic and professional responses to parent inquiries and concerns

• Handle inbound calls and follow-ups

• Coordinate and communicate parent requests feedback and updates with the internal care team

• Maintain accurate documentation of interactions and updates in internal systems

• Ensure caregivers receive clear information and support throughout their experience

• Manage multiple conversations and tasks simultaneously while maintaining a high level of service

• Act as a trusted guide and advocate for families helping them navigate complex healthcare and training processes with empathy clarity and encouragement.

• Uplift and empower caregivers throughout their journey providing motivation support and reassurance during both challenging and successful moments

• Bachelors degree in Healthcare Administration Business Operations Public Health or a related discipline strongly preferred.

• Minimum of 1 years of experience in a fast-paced tech startup customer operations or high-volume account coordination environment.

• Proven experience handling phone-based customer interactions

• Excellent verbal and written communication skills

• High level of empathy and ability to communicate with care and patience

• Strong multitasking and organizational skills

• Spanish fluency preferred given the population served

• Experience in healthcare or healthcare-related services

• Familiarity with Salesforce phone systems or similar CRM systems

• Experience working in a startup or fast-changing environment

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.

• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options including a $0 deductible PPO and a company-funded HSA alongside employer-paid life and disability insurance.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions optional FSA and commuter benefits and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide up to 10 weeks of paid parental leave based on tenure so you can focus on bonding and adjusting to life as your family grows.

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family building strong lasting relationships. We continually ask ourselves Would we want this for our own families

2. Urgency with Precision
   Millions of families are waiting for care and they cannot wait therefore this is not your typical 9 to 5 job. We match their urgency with our own delivering exceptional care without compromise. Here speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect kindness memes and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine Whats Possible
   We are here to make healthcare better which means asking hard questions challenging outdated systems and finding smarter more compassionate ways to deliver care.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience education and skills found in online profiles resumes and job applications against job requirements. We believe that these tools help ensure objective data-based decisions during the hiring process however all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process contact .

Required Experience:

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