Factory IT Technician

Ensure delivery of Factory OT/IT related services to the site provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

What are we looking for

Education & Professional Qualification

• 2-year Technical Degree/Certificate in Engineering Information Technology Computer Science or IT/OT Professional Studies.

• Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

• 3-year IT (Information Technology) & OT (Operational Technology) experience.

• Excellent organizational analytical project management and technical skills.

• Server administration

• Virtual infrastructure administration

• IT/OT Architecture knowledge

• Database administration knowledge

Context and Scope:

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.

• Follows the guidelines and procedure provided by regional OT/IT organization

• Establishes and follows KPIs and SLA for every service provided.

• Prepares OT/IT infrastructure masterplan assures availability of critical spare parts and manage obsolescence.

• Actively manages all accounts within the factory environment adhering to guidances from global security teams.

What will be your key responsibilities

Ensure cyber security of home site- Local Network Administrator

• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard

• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update ).

• Complete inventory control lifecycle management and purchasing of IT infrastructure components for all managed IT/OT assets.

• Prepare and follow procedure for emergency & business continuity plan crisis tool kit.

• Provide documentation and training to ensure consistent processes and knowledge transfer.

• Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services

• Site functional expert of all local applications he/she is supporting.

• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.

• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).

• Responsible for issue resolution and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.

• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.

Delivery of IT/OT Solution related Projects

• Owner of the Factory OT/IT Infrastructureand Factory OT/IT masterplan at their site location.

• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

What can you expect from Mars

• Work with over 130000 diverse and talented Associates all guided by the Five Principles.

• Join a purpose driven company where were striving to build the world we want tomorrow today.

• Best-in-class learning and development support from day one including access to our in-house Mars University.

• An industry competitive salary and benefits package including company bonus.