Facility Support Administrator

Vestcom is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty engaging shoppers where it matters most the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to drive productivity and profitable growth. For our growing team of over 1000 employees Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.

Vestcoms core values are at the heart of our organization representing our fundamental beliefs and serving as our guiding light for how we conduct business and interact with each other.

Vestcom is a standalone business unit of Avery Dennison a Fortune 500 leader in materials science and packaging materials.  Learn more at  

What Will You Be Doing in This Role

The Facility Support Administrator will work with the entire production team to oversee and ensure smooth and efficient daily operations. Ultimately a top-notch Facility Support Administrator should be highly organized and thrive under pressure.

The shift for this role is A Shift 6:30a - 3p M-F

  Key Areas of Responsibility

• Creating maintaining and updating production support tickets in the ERP (WOMS or TCM) system and managing change requests related to scheduled and ad hoc production work for Ops customers. This also includes ensuring that negotiated SLAs are met and exceeded.
• Responsible for supporting new item set-up product price change ship to/ bill to and new store/ closed store changes processes to avoid downstream issues in Accounting Operations and IT.
• Assist in Onboarding. Schedule interviews and follow up calls if needed. Attend/setup orientation for new hires.
• Proficient in FEDEX Ship Manager/Eship. Assist in Distribution department closing boxes slotting assembling shipping boxes and using shipping software to ship packages.
• Organize events- Planning order food and creating company communication
• Schedule vendors- Maintenance and repairs for the building
• Place orders for Office/shop Supplies and Xerox toner/supplies.
• Billing- Utilizing ESHIP software to invoice by Client/Ticket the day we ship. Add freight cost where applicable including markup.
• Schedule couriers for pickup-Old Dominion FEDEX and UPS as needed.
• Data entry daily/weekly reports- LMO waste tracker update MEP spreadsheet NB Error logs Inventory Tracker Temp time tracker Click counts
• Steward training audits and training data entry
• Manage incoming and outgoing mail
• Assist in distributing communications across site
• Assist in assigning timecards security badges and maintaining security badge accesses. 
• All other duties as assigned

Qualifications :

  Key Qualifications

• 1-2 years relevant experience in printing preferred. 
• High school diploma / GED / or equivalent preferred. 
• Candidate should possess basic mathematical skills. 
• Candidate should possess a strong work ethic time management and troubleshooting skills a positive attitude and be detail oriented. 
• Ability to utilize a variety of software programs including but not limited to: All Microsoft products ERP systems and other retail and client specific proprietary software. 
• Individual must be able to work independently with minimal guidance required. This implies good time management planning/organization and decision-making skills.
• Individual must be able to interact effectively with a wide variety of people maintaining flexibility objectivity and a capacity to handle multiple tasks simultaneously.

  Supervisory Responsibilities 

None.

Additional Information :

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please contact or  to discuss reasonable accommodations.

Remote Work :

No

Employment Type :

Full-time