Facility Service Coordinator

BGIS is currently seeking aFacility Services Coordinatorto join the team in Arlington VA.

BGIS is a leading provider of integrated real estate management services including facilities management project management energy & sustainability services strategic workplace consulting real estate services and capital planning. Its range of solutions supported by efficient systems processes and people enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Reprographics:

• Operate maintain and troubleshoot reprographics equipment including copiers printers scanners plotters and binding machines.
• Process incoming print copy and scan requestsensuring accuracy formatting consistency and adherence to project deadlines.
• Handle confidential and sensitive documents with discretion.
• Perform large-format printing and document finishing (binding laminating trimming etc.).
• Monitor supply levels (paper toner ink binding materials) and order replacements proactively.
• Maintain an organized workflow and log of all print jobs including billing or chargeback codes as required.
• Provide routine maintenance and coordinate service calls with vendors when needed.
• Assist with digital document management and archival scanning when applicable.
• Collaborate with project teams to ensure print quality and file specifications meet standards (e.g. engineering drawings architectural plans or proposal documents).
• Ensure compliance with company policies safety procedures and equipment usage guidelines.

Facility Technical knowledge

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Experience/Qualifications:

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Centerenvironment.
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner -listening questioning empathy clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in relevant computer software Word Excel Outlook (or related program) and Internet access; Good key board skills speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

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