Facilities Manager

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Facilities Manager with Hines you will have full responsibility and commensurate authority for the management of all maintenance and operations functions budget and assigned personnel at a leased site. Responsible for maintaining highest level of customer service by responding to client service requests dispatched through a central help desk scheduling preventive maintenance providing support to other Corporate Real Estate and Facilities Management department groups and all business unit administrators.

• Develop and maintain ethical professional and courteous relations with site occupants contractors and clients.
• Handle the administration and management of all activities related to interior maintenance cleaning and client service requests including proper insurance certificates are on file for all vendors working on site.
• Manage all client service requests and communication to requestor and business unit manager. Ensure requests are processed correctly properly recorded in the work order system and completed in a timely basis.
• Develop and maintain positive relations with all occupying business units. Meet with business unit representatives on a regular basis to dispense information related to facility support and solicit input.
• Support all project and move managers for construction and move projects including the provision for freight elevator scheduling construction cleaning file clean-outs and move box delivery.
• Assist in support of special events planned by others in on-site dining training and meeting rooms.
• Coordinate efforts with landlord base building management to ensure effective resolution of issues affecting both the building and the organization.
• Inspect all facilities identify discrepancies and coordinate repairs.
• Provide information and direct input in major fiscal activities including budget preparation financial planning and variance analysis. Provide economic justification for expenses including bidding of large purchase and/or price evaluation.
• Ensure proper and timely payment of all accounts payable including the coding verification of accuracy approval and forwarding for payment.
• Submit monthly required reporting for the site including metrics project accomplishments and open issues.
• Develop and manage annual budgets and monthly variance reporting for the site.
• Review and approve vendor invoicing ensuring all required back-up has been provided.
• Comply with all company client and regional policies.

Minimum Requirements include:

• Bachelors degree from an accredited institution in business administration facilities management or engineering preferred.
• Three or more years of related real estate/facilities work experience.
• Supervisory experience strongly preferred.
• P&L responsibility and budgetary experience.
• Successfully complete the Hines Property Management Training Program.
• Interact with employees visitors and contractors with poise and diplomacy.
• Maintain a calm demeanor in emergencies.
• Compose business letters expositions summaries and reports using proper format punctuation grammar diction and style.
• Speak before an audience with confidence using appropriate communication skills/style.
• Demonstrate strong initiative and customer service orientation.
• Establish and maintain a cooperative working atmosphere among staff.
• Exchange ideas information and opinions with others to formulate policies and programs and/or arrive jointly at decisions conclusions or solutions.
• Perform numerical and financial calculations.
• Analyze and interpret various types of data in order to draw conclusions and solve problems.
• Demonstrate proficiency in Microsoft Office software.
• Compensation: $121500 - $151700

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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