Facilities and Workplace Solutions Specialist US

Nu serves more than 140 million customers guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

Proprietary technology and data at scale power Nus digital platform built to promote financial access advancement and transparency. Its business model thrives on customer love and lower costs feeding a flywheel of growth and profitability.

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This position will be responsible for the operations of our US sites acting as the local point of contact for Workplace Solutions and ensuring that global standards and guides developed by our Global team in Brazil are properly followed and executed locally.

• Support facilities management provider(s) helping ensure the execution of contracts and providers for services including maintenance parking cleaning catering logistics reception utilities waste management etc.

• Ensure processes are executed in a consistent manner following global standards and guides. Support the optimal functioning of building systems (HVAC fire/life safety equipment elevators etc.)

• Collaborate with function line teams (Real Estate IT Security Safety) on projects and programs delivered locally.

• Identify opportunities for process improvement cost reduction and efficiency within the US offices escalating and aligning with Global/LatAm leadership.

• Monitor performance indicators (KPIs) and SLAs for the services provided locally.

• Help ensure that facilities meet government regulations and environmental and facilities standards.

• Support the development and monitoring of the local expense budget with analysis and reporting.

• Evaluate technical scope within local contracts and proposals monitor KPIs and SLAs and flag deviations from global standards.

• Support crisis management contingencies and emergency plans locally.

• Gather feedback and data to continuously improve space usability comfort and employee satisfaction feeding it back to the Global team.

Required

• Effective communication and stakeholder management skills

• Analytical and problem-solving skills

• Decision-making

• Ability to lead and manage teams and suppliers

• Team Working

• Attention to detail but also the ability to see the implications for the bigger picture

• Financial awareness

• Customer focused service - experience

• Ability to solve advanced problems and deal with a variety of options in complex situations.

• Strong background in project management and procurement processes

• Bachelor degree (Engineering Architecture Business or other similar courses)

• 2 years experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.

• Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.

• Availability to travel

Location

Miami Florida (USA)

Work model

On-Site

Location-Specific Disclosures

Total compensation includes base salary RSUs and benefits.
Base salary range (USD): $83000 - $120000

• Top Tier Medical Insurance

• Top Tier Dental and Vision Insurance

• 401(k) matching

• 20 days time off 14 company holidays and great culture that emphasizes work life balance.

• Life Insurance and AD&D

• Nucleo - Our learning platform of courses

• NuLanguage - Our language learning program

• NuCare - Our mental health and wellness assistance program

• Extended maternity and paternity leaves

• Saving Plans - Health Saving Account and Flexible Spending Account

Our recruitment process may involve the use of artificial intelligenceenabled tools such as automated interview transcription and analysis to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.

To maintain a consistent and fair process for every candidate Nu does not provide individualized technical feedback. See how our policy works here

Required Experience:

IC