Experience Team – UX Research Internships – Summer 2027

Team Overview 

We are the Experience Team (EX)! We are made up of ProductDesigners UX Researchers Technical Writers Design Operations Design Technologists and Visual Designers. 

We are successful because of the collective minds of diverse individuals within the Experience Team contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. 

We are looking for students who want to learn grow and take a giant step early in their career all while making a giant impact. Weoffer12-week summer internshipopportunities across various business functions. 

Our team uses AI across the research lifecycle from planning and synthesis to reporting. Interns will learn how we apply it with care and may contribute a reusable workflow of their own. 

Interns will participate in executive speaker series career development workshops philanthropic efforts and team building activities. Additionally interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us! 

Learn more about our team here hire in multiple locations including but not limited to: Santa Clara CA San Diego CA West Palm Beach FL and other geographical areas. Work location will be determined based on team growth strategies. 
 

UX Research Intern 

• Represent the needs of customers and their end users gathered via various research methodologies from discovery through design validation techniques 

• Participate in planning and facilitation analysis and reporting on various research initiatives. 

• Communicate your findings through artifacts such as personas journeys task analyses etc. as needed to your core team. 

• Partner closely with Sr UX staff to help influence the product strategy and roadmaps with validated user research findings. 

• Support design formative or summative validation through iterative usability testing 

• Use AI-assisted workflows to speed up planning transcript analysis and synthesis and verify every output against the source data. 

• Help evaluate and improve AI-enabled research tools and workflows and measure their effect on team efficiency. 

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.    

• Currently pursuing a Masters degree in the Human-Computer Interaction Human Factors Cognitive Psychology or other related degrees  - Graduating May 2028 or later 

• Must be able to work full time for 12-weeks during the summer  

• Portfolio of work is required at time of interview  

• Experience developing insightful probing questions that resonate with end-users using enterprise software. 

• General knowledge of user interface design usability evaluation techniques task analysis and experimental design. 

• Experience in the creation and execution of online surveys and qualitative research techniques 

• Proven ability to learn new technical concepts quickly. 

• Working knowledge of planning developing and conducting User Research and Testing 

• Experience successfully applying customer-centered research and mixed design methods. 

• Comfortable in a customer facing role where you need to represent the ServiceNow brand. 

• Experience using or critically evaluating AI in your work or coursework such as AI-powered tools workflow automation or AI-generated insights. 

For positions in this location we offer a base pay of $45.97 - $53.04 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Intern