Executive Technical Support Specialist 632159

OSU-Stillwater

Jessica Funk Stewart

Monday through Friday 8:00am-5:00pm with occasional evenings and weekends.

Regular Continuous/Until Further Notice

$21.00 - $26.00

Hourly

For full consideration please include a resume cover letter and contact information for three professional references.

The Executive Technical Support Specialist provides professional and technical expertise to support enterprise technology services ensuring alignment with OSU/A&M System goals compliance requirements and departmental priorities. This position performs specialized operational technical or analytical tasks within Technology Support.

Resolves customer issues and documents service requests for assigned executive offices; collaborates with other IT groups to implement effective solutions; provides immediate response to urgent needs including after-hours on-call coverage; communicates clearly with executive staff and office assistants in meetings travel and day-to-day operations.

• High School/GED (degree must be conferred on or before agreed upon start date)
  • High School/GED and four years related experience OR
  • High School/GED and two years post-secondary education and two years related experience.

• Certifications Registrations and/or Licenses:

  Drivers License required.

• Skills Proficiencies and/or Knowledge:

  Must possess some technical knowledge regarding computer operations including proficiency in troubleshooting and repairing hardware and software issues.

• Bachelors

  IT or a related field.

• Two or more years providing on-site technical support to endpoint devices includes desktops workstations and/or mobile devices.

• Certifications Registrations and/or Licenses:

  Professional technical certifications (A ITIL HDI or others approved by management).

• Skills Proficiencies and/or Knowledge:
  • Excellent working knowledge of Windows Mac Android and iOS operating systems.
  • Experience with OSU systems or other institutional knowledge.
  • Experience with incident management systems and technical support environments.
  • Strong troubleshooting and repair skills for hardware/software.
  • Excellent verbal and written communication skills.
  • High degree of critical thinking and customer service attitude.
  • Ability to work well under stressful conditions.