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Executive MAC Technician
Job Location:
Job Location:
New York City, NY - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 October 2026 (13 hours ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Executive MAC Technician
Job Number: 26-00216
Job Number: 26-00216
ECLARO is looking for an Executive MAC Technician for our client in New York NY.
ECLAROs client is a major technology firm with a prominent presence in large and fast-growing markets providing products and services that enable businesses and economies to thrive. If youre up to the challenge then take a chance at this rewarding opportunity!
Position Overview:
- The Technology Department develops and supports a wide range of IT solutions in support of the Agencys mission.
- Under the management of the Assistant Director Customer Service and Web Service the Executive MAC Technician will serve as the primary technology advisor and support specialist for the Authoritys Executive Leadership Team providing high-touch white-glove support exclusively within the Apple ecosystem.
- This is a highly visible client-facing role requiring exceptional technical expertise in macOS iOS and Apple enterprise technologies along with outstanding interpersonal skills to effectively serve C-level executives and their support staff.
- The Executive MAC Technician will be responsible for end-to-end management of all Apple technology deployments troubleshooting strategic consulting and maintaining the highest standards of service delivery to ensure executives can maximize productivity with minimal technology disruption.
Responsibilities:
- Serve as the primary point of contact and technology advisor for all Apple / MAC ecosystem matters for Executive Leadership providing proactive anticipatory support that exceeds expectations.
- Provide expert troubleshooting and resolution of macOS iOS iPadOS hardware and software issues for Executive Leadership at primary offices remote locations and during travel ensuring minimal downtime and maximum productivity.
- Perform installation configuration and optimization of MacBook Pro / Air iMac Mac mini Mac Studio iPhone iPad Apple Watch and all Apple peripherals including monitors keyboards mice trackpads AirPods and HomePods.
- Manage and coordinate seamless updates of macOS iOS iPadOS and all Apple applications ensuring minimal disruption while maintaining security compliance and optimal performance.
- Serve as the strategic liaison between Executive Leadership and the IT Service Desk system administration network support cybersecurity architecture and engineering teams translating executive needs into technical requirements.
- Supervise and mentor backup support technicians ensuring consistent service quality and knowledge transfer across the executive support team.
- Complete comprehensive daily checklists of proactive support tasks including system health checks pending update reviews and anticipatory maintenance to prevent issues before they impact executives.
- Serve as a trusted technology consultant and subject matter expert providing guidance on Apple ecosystem capabilities device selection workflow optimization accessibility features and emerging Apple technologies that could enhance executive productivity.
- Provide on-site and remote support for executive presentations board meetings and high-stakes events ensuring flawless technology performance using Apple devices AirPlay Apple TV Keynote and other presentation tools.
- Design and implement executive technology solutions that seamlessly integrate with the Authoritys enterprise infrastructure while leveraging Apples ecosystem advantages including Continuity Handoff Universal Clipboard AirDrop and iCloud services.
- Ensure all Apple technology solutions align with the Authoritys hardware and software standards security policies data governance requirements and regulatory compliance obligations.
- Maintain detailed documentation and tracking of all executive Apple devices configurations third-party applications and support incidents using ServiceNow ITSM platform.
- Provide support across primary office locations remote / hybrid work environments and travel scenarios maintaining consistent service quality regardless of location or circumstances.
- Manage Apple Business Manager Device Enrollment Program (DEP) Volume Purchase Program (VPP) and Mobile Device Management (MDM) solutions for executive device fleet.
- Coordinate with Apple Business Support and AppleCare for Enterprise to expedite hardware repairs replacements and obtain expert-level technical assistance when needed.
Required Qualifications:
- Technical Skills:
- Expert-level proficiency in macOS (current and previous 3 versions) including advanced system administration Terminal / command line operations system optimization and troubleshooting.
- Advanced knowledge of iOS and iPadOS including configuration profiles restrictions and enterprise features.
- Deep expertise with Apple hardware architecture diagnostics and repair procedures for all Mac computers and iOS devices.
- Extensive experience with Apple enterprise management tools including Apple Business Manager Device Enrollment Program (DEP) Volume Purchase Program (VPP) and MDM solutions (Jamf Pro Intune Workspace ONE or similar).
- Proficiency with Apple Professional Applications including Final Cut Pro Logic Pro Motion Compressor (preferred but not required).
- Advanced knowledge of iWork suite (Pages Numbers Keynote) and iCloud services for business use.
- Expert-level proficiency in Microsoft 365 for Mac including Outlook Excel PowerPoint Word Teams and OneDrive integration with macOS.
- Strong knowledge of cross-platform integration between macOS and Windows environments including Active Directory binding SMB file sharing and authentication.
- Experience with enterprise collaboration platforms on Mac including Microsoft Teams Zoom WebEx Slack and their macOS-specific features and optimizations.
- Proficiency with Apple security features including FileVault encryption Gatekeeper System Integrity Protection (SIP) Secure Boot Touch ID Face ID and Keychain management.
- Working knowledge of macOS networking including Wi-Fi troubleshooting VPN configuration network diagnostics AirDrop and AirPlay.
- Experience with ServiceNow ITSM platform for incident tracking knowledge management and executive support workflows.
- Knowledge of business productivity applications on Mac including Adobe Creative Cloud (Acrobat Photoshop Illustrator) Microsoft Project Microsoft Visio (via alternatives or virtualization).
- Familiarity with web browsers on Mac (Safari Chrome Edge Firefox) and their enterprise management capabilities.
- Advanced understanding of residential and office networking for Mac devices including mesh Wi-Fi systems routers switches and troubleshooting connectivity issues.
- Professional Skills:
- Exceptional customer service orientation with proven ability to anticipate needs and exceed expectations of executive-level clients.
- Outstanding interpersonal and communication skills with the ability to explain complex technical concepts in clear non-technical language appropriate for executive audiences.
- Demonstrated ability to quickly build trust and establish credibility with C-level executives and their administrative staff.
- Highest standards of ethics integrity professionalism and discretion when handling confidential and sensitive information.
- Exceptional written and verbal communication skills for documentation reporting and executive-level correspondence.
- Proven ability to remain calm professional and solution-focused under pressure especially during high-visibility incidents or time-sensitive executive needs.
- Advanced analytical problem-solving and troubleshooting capabilities with a methodical approach to complex technical issues.
- Extreme discretion in handling sensitive confidential and proprietary information with full awareness of executive privacy requirements.
- Action-oriented and results-driven mindset with ability to define innovative solutions and implement them efficiently.
- Ability to work independently with minimal supervision while effectively managing multiple competing priorities and urgent requests.
- Professional maturity to recognize limitations seek assistance when needed and leverage resources effectively to consistently achieve successful outcomes.
- Strong time management and organizational skills with ability to balance proactive tasks with reactive support needs.
- Flexibility and adaptability to adjust schedule for executive needs including occasional early morning evening or weekend support for critical situations or events.
- Professional appearance and demeanor appropriate for executive-level interactions and high-visibility environments.
- Commitment to continuous learning and staying current with Apples latest technologies updates and best practices.
If hired you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical Dental & Vision Insurance through ECLARO
If interested you may contact:
Lester Candilado
Lester Candilado LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race Color Religion Sex Sexual Orientation National Origin Age Genetic Information Disability Protected Veteran Status or any other legally protected group status in compliance with all applicable laws.
Required Experience:
Exec
About Company
ECLARO delivers custom outsourcing, direct placement, and strategic staffing for Fortune 500 and startups. Access 12M+ vetted professionals across IT, finance, healthcare, and more.
