Executive IT Support

PagerDuty (NYSE:PD) is a leader in Digital Operations an always-on world organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation Cloud Migration and DevOps Modernization. Notable customers include GE Cisco Genentech Electronic Arts Cox Automotive Netflix Shopify Zoom DoorDash Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development IT Customer Service Security and other teams across the organization.

ABOUT PAGERDUTY

PagerDuty is the AI-driven Operations Cloud trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100 to keep their critical systems running smoothly. What started with three Amazon developers in 2009 has grown into a vibrant global community of 1200 Dutonians across five continents. We are engineers designers operators and builders who believe in doing meaningful work that has real impact. We are a Great Place to Work certified organization and consistently recognized for excellence in both technology and culture.

At PagerDuty every role has a purpose. We move fast champion our customers and run together - guided by five core values: Champion the Customer Run Together Ack & Own Take the Lead and Bring Your Self. If you thrive in an environment where technology problems are solved before anyone notices them and where your craft directly enables the leaders driving company strategy you might be our next Dutonian.

THE OPPORTUNITY

PagerDuty is looking for an Executive IT Support Engineer to join our IT Operations this critical high-impact position you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT) providing Tier 3 white-glove service. Your mission is to ensure flawless continuous technology operations for our executives whether they are at our San Francisco headquarters traveling for board meetings and earnings calls or working from various home environments across global time zones.

In this role you are far more than a support resource; you are a proactive partner and trusted advisor tasked with anticipating points of failure before they impact productivity. You will take full end-to-end accountability for the technology ecosystem within the Office of the CEO maintaining the highest levels of discretion and a calm presence. By blending Tier 3 technical expertise with a service-oriented mindset you will ensure that technology remains seamless for our executive leaders.

Based in our San Francisco office this position requires an onsite presence four days a week with the flexibility for travel to provide mobile support to the executive leadership team as needed.

KEY RESPONSIBILITIES

Executive Technology Ownership

• Provide Tier 3 white-glove technical support to the CEO C-Suite SLT and Executive Assistants - ensuring prompt seamless resolution of hardware software connectivity and AV issues.
• Take full end-to-end accountability for the technology experience across office home and mobile environments for the Office of the CEO.
• Proactively monitor systems anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.
• Build and maintain detailed technical run-books and travel-ready Go-Kits so that executive support remains consistent and predictable regardless of location or time zone.

Meeting Reliability & AV Operations

• Own the success of the session - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings earnings calls all-hands events and keynote presentations.
• Provide real-time on-site technical presence during high-stakes executive meetings and events.

AI & Productivity Tools

• Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.
• Support the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.

Technical Operations

• Provision manage and sustain macOS and Windows environments utilizing JAMF and Intune Autopilot for executive-level device deployment.
• Manage and assist with enterprise SaaS ecosystems including Google Workspace Microsoft 365 Slack Zoom Okta and associated platforms.
• Oversee IT hardware assets manage procurement and ensure the swift repair or replacement of equipment.

Identity Security & Access

• Manage executive identity and access - balancing high-security requirements with low-friction daily workflows troubleshooting authentication issues and ensuring Okta and MS Entra best practices are maintained.
• Enforce IT security policies and best practices across all executive-managed devices and accounts.
• Execute timely employee onboarding and offboarding including provisioning and de-provisioning of devices accounts and access.

Service Management & Collaboration

• Use JIRA Service Management to triage acknowledge and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.
• Collaborate with IT Operations globally (EMEA APAC LATAM USA) on projects platform rollouts and process improvements.
• Participate in infrastructure upgrade cycles technology refresh programs and IT-wide initiatives.

WHAT YOULL BRING

Required Experience & Skills

• 5 years of IT support experience including a minimum of 3 years providing white-glove dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.
• Advanced expertise in macOS as the primary platform with solid Windows proficiency in enterprise environments.
• Deep hands-on knowledge of MDM platforms (JAMF and Intune) Zoom A/V hardware and complex networking environments.
• Strong proficiency administering enterprise SaaS applications - Google Workspace Microsoft 365 Slack Okta and other productivity platforms.
• Solid grounding in networking fundamentals: DNS DHCP VPNs VLANs and firewall configurations.
• Demonstrated track record of proactive maintenance detailed documentation and disciplined follow-through.
• Exceptional interpersonal skills - calm under pressure decisive and highly discreet. You understand the nuances of operating with the Office of the CEO.
• Strong organizational skills and the ability to manage multiple competing priorities in a globally distributed fast-paced environment.
• Knowledge of IT security best practices and ITIL principles.

Bonus If You Have

• Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.
• Demonstrated success mentoring junior IT staff managing escalations and improving Helpdesk workflows through automation and process optimization.
• Bachelors degree in Information Technology or a related field.
• Relevant certifications: Apple JAMF CompTIA A Network ITIL or equivalent vendor-specific credentials.
• Flexibility and availability to provide on-call support during critical business cycles (earnings board meetings major launches).

WHY PAGERDUTY

At PagerDuty youll do career-defining work that matters. Heres what being a Dutonian means:

• High visibility and direct impact - youll support the leaders driving PagerDutys global strategy and execution.
• Competitive pay so you share in the companys success.
• Comprehensive medical coverage starting on day one.
• Generous paid time off dedicated Wellness days and parental leave.
• Career and leadership development programs designed to help you grow.
• An award-winning culture: Great Place to Work certified Fortunes Best Workplace in Technology and more.
• A flexible open environment where bringing your full self to work is not just welcome - its expected.

Salary Range: $95000 - $144100

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.