Assistant Housekeeping Manager

Job Summary

AtDoubleTree by HiltonSouth Bend we believe exceptionalguest experiences beginwith a clean comfortable and welcomingenvironment. The AssistantHousekeeping Manager supportsthe Executive Housekeeperin overseeing thedaily operations ofthe Housekeeping Department ensuring guest rooms public areas andback-of-housespaces consistently meetHilton brand standards.

This leadership roleassists with supervisinghousekeeping team members conducting room inspections coordinating daily operations maintaining inventorysupporting stafftraining and deliveringoutstanding guest service. The ideal candidateis organized detail-oriented and passionateabout leading ateam committed toexcellence.

Qualifications

Education & Experience

• Minimum of two(2)years of progressivehousekeeping experiencein a hotelor hospitality environment.
• Previous supervisory orleadership experience preferred.
• High school diplomaor equivalent required; hospitality educationis a plus.
• Experience with hotelproperty management systemsand Microsoft Officepreferred.
• Strong knowledge ofhousekeeping procedures cleaning standards andsafety practices.

Physical Requirements

• Ability to stand walk bend reach and lift throughoutan entire shift.
• Ability to lift push pull or carryup to 50pounds occasionally andup to 20pounds frequently.
• Ability to worka flexible schedule including weekends holidays and varying shiftsas business demandsrequire.

Knowledge Skills & Abilities

• Excellent leadership communication and interpersonal skills.
• Strong organizational andtime-management abilities.
• Ability to multitaskand prioritize ina fast-pacedenvironment.
• Strong attention todetail and commitmentto quality.
• Ability to resolveguest concerns professionallyand effectively.
• Basic understanding oflabor scheduling inventory managementand departmental budgets.

Benefits

We value ourTeam Members andoffer a competitivebenefits package whichmay include:

• Competitivepay
• Medical dental andvision insurance
• 401(k) withcompany match (foreligible Team Members)
• Paid time offand paid holidays
• Hilton Team MemberTravel Program
• Employee Assistance Program(EAP)
• Life and disabilityinsurance (for eligibleTeam Members)
• Career advancement opportunitieswithin Hilton andhotel management
• Ongoing training andprofessional development
• Employee recognition programs
• Supportive and team-focusedwork environment

Essential Duties & Responsibilities

• Assist the ExecutiveHousekeeper with thedaily operation ofthe Housekeeping Department.
• Supervise Room Attendants Housepersons and Laundrystaff to ensurecleanliness productivity and quality standardsare achieved.
• Inspect guest roomspublic areas andback-of-housespaces to ensurecompliance withHilton brand standards.
• Assist with training coaching mentoring andperformance managementof housekeeping teammembers.
• Prepare daily workassignments and assistwith scheduling basedon occupancy andbusiness needs.
• Ensuretimely cleaning ofguest rooms andpublic spaces whilemaintainingproductivity goals.
• Monitor room statusand communicate effectivelywith the FrontOffice to ensureroom availability.
• Respond promptly andprofessionally to guestrequests and servicerecovery opportunities.
• Assist with inventorymanagement and orderingof housekeeping supplies linens and guestamenities.
• Ensurecompliance with safetyprocedures chemical handlingguidelines and OSHAstandards.
• Maintain properLost & Found proceduresand key controlpractices.
• Coordinate maintenance issueswith the EngineeringDepartment and followup to ensurecompletion.
• Assist with payrollreview attendance monitoring and labor productivity.
• Support hiring onboarding training and employeeengagementinitiatives.
• Help coordinate operationsduring high occupancyperiods group arrivals and special events.
• Foster a positivework environment builton teamwork accountability and exceptional guestservice.
• Perform Manager-on-Duty responsibilitiesas assigned.
• Perform other dutiesas assigned byhotel leadership.

Equal Opportunity Employer

DoubleTree by Hilton South Bend is an Equal Opportunity Employer. We are committed to providing an inclusive workplace where all qualified applicants and Team Members are treated with respect and receive equal employment opportunities regardless of race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected characteristic under applicable law.