Executive End User Support Technician

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Executive End User Support Technician

Location: ONSITE 5 days a week in Rahway NJ

Duration: 6 Month Contract to Hire

Pay rate: $35 - $40/hr on W2

Job Description:

Highly polished Executive End User Support Specialist to provide white-glove technical support to senior leadership team which consists of about 400 users globally. This role is ideal for someone who thrives in high-visibility environments delivers exceptional customer service and can confidently support executives across modern workplace addition to traditional support this role will help introduce and enable AI tools (e.g. Microsoft Copilot) guiding executives on how to leverage them effectively in day-to-day work.

Key Responsibilities

1. High-Touch Executive Support in Complex Environments

• Proven experience supporting large enterprise-scale user bases (hundreds of stakeholders) including executives chiefs of staff and extended leadership teams
• Ability to operate effectively in a high-demand fast-paced white-glove support model with constant interruptions and shifting priorities

2. Strong Sense of Urgency & Decision-Making

• Demonstrates immediacy in response and resolution especially in time-sensitive executive scenarios
• Experienced in prioritizing competing requests and making quick sound decisions
• Knows when to escalate or pull in additional expertise to resolve issues efficiently

3. Advanced AV & Meeting Technology Support

• Hands-on experience with Teams Rooms Zoom and other collaboration platforms
• Skilled in pre-meeting pre-flight checks live troubleshooting and rapid issue recovery
• Ability to anticipate failures and proactively ensure seamless meeting execution

4. Broad Technical Acumen Across Enterprise Tools

• Strong working knowledge of:Microsoft 365 (especially Outlook Exchange) Collaboration and conferencing tools Enterprise apps (e.g. SAP e-signature tools)

• Focus is on breadth over deep specialization-understanding systems integrations and dependencies

• Ability to triage issues and navigate to the right solution owner quickly

5. Global & Cross-Cultural Awareness

• Experience supporting distributed global teams and executives
• Comfortable navigating different time zones cultures and communication styles

6. Problem-Solving & Relationship Management

• Strong troubleshooting mindset with end-to-end ownership
• Builds and maintains a network of contacts across IT and business teams to accelerate resolution
• Proactively identifies adjacent or underlying issues during support interactions

7. Communication & Executive Presence

• Excellent written and verbal communication skills
• Ability to engage executives with professionalism empathy and discretion
• Clear proactive communicator who follows through consistently

8. Adaptability & Continuous Learning

• Quick learner who can ramp across new tools platforms and environments
• Flexible as technology strategy evolves (e.g. M365 Google ecosystem AI tools)

9. Process-Oriented with Strong Judgment

• Follows established processes but is comfortable operating without rigid ticketing structures
• Not afraid to ask questions clarify needs and validate assumptions before acting

Required Qualifications

• 5 years of experience in End User Support including direct executive/VP support
• Proven experience supporting senior leadership or C-level executives
• Strong expertise in:
• Microsoft Product Suite: Microsoft365 Microsoft Office Collaboration Tools Copilot Genesys (preferred)
• Operating systems: Windows macOS iOS Android
• Connectivity: remote access VPNs wireless networks endpoint troubleshooting
• Device management (MDM/EMM) secure mobile device policies
• Collaboration tools (video conferencing unified communications)
• Productivity suites and executive software / peripherals
• Experience using ServiceNow Ticketing Systems
• Excellent communication interpersonal and customer service skills
• Highly professional polished and discreet demeanor
• Ability to work on-site full-time (5 days/week in Rahway NJ)
• Strong problem-solving skills with the ability to operate independently in high-pressure environments

Preferred / Nice-to-Have Skills

• Familiarity with Microsoft Copilot or other AI tools (e.g. Gemini)
• Understanding of:
• How AI can be applied to executive workflows
• Basic AI concepts and prompting
• Experience providing user training or guidance on new technologies
• Pharma or regulated environment experience

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.