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Executive Director, Mission Support (OFO)


Job Location:

Washington, AR - USA

Yearly Salary: USD 151661 - 151661
Posted: 6 October 2026 (2 days ago)
Application Deadline: 5 January 2027
Vacancies: 1 Vacancy

Job Summary

Summary

Organizational Location: This position is with the Department of Homeland Security; within U.S. Customs and Border Protection; in the Office of Field Operations (OFO); Washington D.C.

For more information about U.S. Customs and Border Protection please visit As Executive Director Mission Support you will serve as a key member of the Office of Field Operations executive team. You will participate fully with the Executive Assistant Commissioner Field Operations in the planning development implementation evaluation and management of all administrative/management programs and activities in the Office of Field Operations. Specifically you will be responsible for all administrative programs including but not limited to budget/finance; staffing and personnel administration; resources management; information technology and infrastructure management; training; workforce development; long and short-term strategic planning; and development and oversight of all administrative field operations policies procedures and delegation orders. You will direct the day-to-day operations of the directorate and business process improvement efforts. You will also lead the development of and oversee all administrative field operations internal operating procedures and coordination of congressional and public strategies.

You will exercise broad executive management authority that affects the direction of the administrative policies and planning activities of the Office of Field Operations. As a member of the executive team you will personally represent the interests of the Executive Assistant Commissioner Field Operations and serve in an advisory capacity on matters concerning the general management and administration of the Office of Field Operations.

You will recommend implementation of field operations/administrative policies and procedures and assure consistent and equitable application. You will provide executive level advice in planning short and long-range strategies activities and projects. You will analyze project proposals and develop recommendations for implementation and action including proposals for assignment of resources necessary for completion of projects having national and international impact. You will lead programs related to human capital planning and peer support employee discipline inspections audit liaison and organizational management.

You will review the expenditure of appropriated funds on a regular basis and assure effective expenditure of these funds. You will authorize cost-saving initiatives to increase efficiency while reducing operating costs and maintaining a high professional proficiency. You will ensure that the Office of Field Operations needs are addressed at all times and are in compliance with the Government Performance and Results Act. You will develop plans and financial estimates for each field operations program for the annual U.S. Customs and Border Protection (CBP) Departmental Budget submission. You will also provide executive level guidance to field and headquarters managers in resolving disputes concerning program priorities and direction and deciding courses of action.

For an overview of the diverse responsibilities CBP carries out within the Government visit our website at .


Requirements
Conditions of employment

    • Must be a U.S. Citizen.
    • All pre-employment processes will be conducted in English.
    • You may be required to pass a background investigation.
    • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
    • Subject to a 1-year supervisory probationary period (unless already completed).
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment at the time requested by the agency.
    • If you are a male applicant born after December 31 1959 certify that you have registered with the Selective Service System or are exempt from having to do so.
    • May be subject to pre-employment and random drug tests
    • File a Confidential Financial Disclosure Report OGE-278e within 30 days of appointment and annually from then on.
    • You may be required to obtain and maintain a security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
    • Organizational and geographical mobility is essential in developing and managing SES leaders. Individuals selected for SES positions may be subject to reassignment across geographical organizational and functional lines and may be required to sign a Reassignment Rights and Obligation Agreement.
    There are three key documents that contain important information about your rights and obligations. Please read and retain these documents:If you fail to meet the conditions of employment or any other pre-employment requirements such as missing any of the scheduled appointments the hiring agency may rescind their tentative offer of employment.

    You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement.
    Qualifications

    Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race sex color religion or national origin.

    As a basic requirement applicants must demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Technical Qualifications and Executive Core Qualifications listed below. Typically experience of this nature will have been gained at or above the equivalent of the GS-15 grade level in the Federal service or its equivalent with state and local government the private sector or non-governmental organizations.

    To meet the minimum qualification requirements for this position you must show that you possess the five Executive Core Qualifications (ECQs) and the Technical Qualifications (TQs) listed below. We recommend that your resume emphasize your level of responsibilities the scope and complexity of programs managed and your program accomplishments including results of your actions.

    The application process used to recruit for this position is RESUME-ONLY. YOUR RESUME MUST NOT EXCEED 2 PAGES. Any resumes over the 2-page limit will not be reviewed beyond page 2 or may be disqualified.

    There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs).

    TECHNICAL QUALIFICATIONS (TQs):
    Your resume should demonstrate accomplishments that would satisfy the technical qualifications. Candidates must possess experience at the senior level (GS-14/15 level or equivalent) in the job-specific Technical Qualifications (TQs). The TQs measure the technical expertise required by this position and must be addressed within your 2-page resume. It is recommended that corresponding TQs be annotated in parenthesis within your 2-page resume.

    TQ 1: Knowledge of and ability to manage a variety of complex administrative management programs (e.g. financial management acquisition management asset management facilities management human capital management training and development information systems management) for a large organization.

    EXECUTIVE CORE QUALIFICATIONS (ECQs):
    In addition to the Technical Qualification Requirements listed above all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs you may not receive further consideration for the position.

    ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding: This core qualification requires a demonstrated knowledge of the American system of government commitment to uphold the Constitution and the rule of law and commitment to serve the American people.

    ECQ 2: Driving Efficiency: This core qualification involves the demonstrated ability to strategically and efficiently manage resources budget effectively cut wasteful spending and pursue efficiency through process and technological upgrades.

    ECQ 3: Merit and Competence: This core qualification involves demonstrated knowledge ability and technical competence to effectively and reliably produce work that is of exceptional quality.

    ECQ 4: Leading People: This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organizations vision mission and goals and to drive a high-performance high-accountability culture. This includes when necessary the ability to lead people through change and to hold individuals accountable.

    ECQ 5: Achieving Results: This core qualification involves the demonstrated ability to achieve both individual and organizational results and to align results to stated goals from superiors.

    FAILURE TO MEET OR FULLY ADDRESS EACH EXECUTIVE CORE QUALIFICATION AND TECHNICAL QUALIFICATION IN THE RESUME WILL ELIMINATE A CANDIDATE FROM FURTHER CONSIDERATION.

    If you are a member of the SES or have been certified through successful participation in an OPM-approved SES Candidate Development Program (SESCDP) or have SES reinstatement eligibility you must attach proof (e.g. SF-50 Certification by OPMs SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.

    Education

    There is no education requirement for this position.

    You will be evaluated on the quality and extent of your total accomplishments and experience.

    Your resume will be evaluated by a rating and ranking panel and highly qualified candidates may undergo an interview and a reference check. The U.S. Customs and Border Protection will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by a Qualifications Review Board (QRB) in the past your ECQs must be certified by a QRB before an appointment can occur.

    Additional information

    Selective Service: If you are a male and are hired and if you were born after December 31 1959 you must certify that you have registered with the Selective Service System or are exempt from having to do so under Selective Service law.

    The Immigration Reform and Control Act of 1986: seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.

    Background Investigation: This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/retention in the position. A security clearance is required.

    Note: The Federal Government does not deny employment to individuals who are currently or who have been unemployed nor does it deny employment to individuals who have had financial difficulties through no fault of their own.

    Drug Testing: This position has been identified as a Testing Designated Position under the Customs and Border Protection Drug-Free Workplace Program. Satisfactory completion of the drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.

    Probationary Period: You will serve a one-year probationary period unless you previously completed the probationary period in the SES.

    Financial Disclosure: If you are hired you will have to complete a Public Financial Disclosure Report within 30 days after appointment.

    Relocation Incentive:CBP may authorize a relocation incentive (not to exceed 25% of basic pay) for an eligible selectee. A service agreement will be required.

    Relocation Expenses: CBP may choose to pay your relocation expenses in accordance with Federal Travel Regulations.

    Veterans Preference: Veterans preference is not applicable to the SES.

    U.S. Customs and Border Protection:

    • is an equal employment employer. Selection for positions will be based solely on merit.
    • provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.
    OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A Schedule C or Non-career SES employees in the executive branch. If you are currently or have been within the last 5 years a political Schedule A Schedule C or Noncareer SES employee in the executive branch you must disclose that to the Human Resources Office.

    Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review DHS benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


    Required Experience:

    Director