Executive Client Partner

At Horizontal Digital we hold ourselves to one key belief: Youre only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites apps portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy data design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms
We forge relationships that make our impact 1000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle
Were not ones to sit on our hands and wait. Instead we anticipate opportunities collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change
From new technologies to workplace philosophies we welcome the unexpected and constantly anticipate whats next.

Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger more inspiring ideas.

But enough about us. Lets talk about you.

The Client Partner oversees and cultivates client relationships that in order to deliver measurable business impact to our clients. The Client Partner is responsible for overseeing the growth management retention and satisfaction of his or her portfolio of clients.

The ideal candidate has a fervent passion for transforming customer experiences through experience strategy and technical implementations. They have proven track record of managing retaining and persistently expanding within their client portfolio proactively guiding clients through meaningful changes and directly impacting profitable y-o-y growth for their consultancy.

The Client Partner deeply understands their clients business strategy and goals within broader industry context and can effectively aligning client needs with Horizontals service offerings to positively impacting our clients business and their customer experiences.

The Client Partner has insatiable curiosity for navigating complex business and digital strategies motivating and advising clients through significant transformation while also contributing to a vibrant culture within Horizontal.

What youll do:

Directly lead and manage a portfolio of multiple accounts typically $8-12M

Build advisory relationships that result in business impact and revenue growth:

• Ability to understand our clients business challenges and guide them to appropriately using the Horizontal methodology and solutions to drive business impact.

• Ability to network within a client organization; create own and expand the senior and executive relationships within a clients organization.

• Ability to conduct and create opportunities for advisory conversations through the power of industry thought leadership application of relevant case studies and best practices and compelling business insights.

• Own the 360-degree view of our clients (their organization remit reporting structure goals and financing).

• Lead client mapping activities ensuring client relationships are nurtured with the ideal personnel from Horizontal.

• Foster internal curiosity with our clients business experience technology and brand goals amongst the Horizontal team.

• Lead the successful onboarding of Horizontal to client and client to Horizontal including project kickoff and a seamless transition to delivery leadership.

• Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients have the opportunity to make confident informed decisions.

• Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable.

• Partial billability (25-50%) when doing hands on strategy or delivery work.

Drive organic growth and ensure account-level profitability:

• Ability to author and execute a strategic plan for each of your accounts articulating pursuing and landing opportunities to expand Horizontals footprint within the client organization.

• Ability to build stewardship with clients acting as their strategic consultant solidifying relationships and ensuring profitable YoY growth.

• Manage revenue closely ensure all opportunities are accurately reflected and forecasted and uphold annual commitments.

• Lead scope definition across multiple complex client accounts including shaping ambiguous asks into proposals and contracts including defendable statements of work but with a focus on achieving mutually beneficial outcomes for client and consultancy.

• Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross selling across capabilities and solutions creating sustainable and diverse portfolios.

Form strong partnerships with internal Horizontal capability teams:

• Inspire and support delivery excellence while representing the client voice to ensure we are meeting client expectations and driving outcomes.

• Partner on new business efforts in order to bring your industry expertise to set up new engagements for success.

• Partner with delivery and operations to ensure forecasts are clean and accurate.

• Produce case studies with capabilities teams to highlight business value delivered to our clients.

• May manage other client partners depending on portfolio size and strategic direction nurturing career growth for team members.

• Help set direction for future client partnership strategies inclusive of trainings conferences and shaping of future offerings to better support our client needs.

Who you are:

• You are a solution-oriented customer experience enthusiast who can understand and support a program with complex business user experience and technical challenges and have a proven track record supporting client and internal teams in achieving business results for our clients.

• You have a thirst for knowledge especially business acumen and thrive in creating commercially viable opportunities for the firm that drive growth for clients.

• You see ambiguity through the lens of opportunity rather than of concern.

• You are recognized as trusted and accountable in relationships with clients colleagues partners and other industry professionals.

How you will be measured:

• Ability to identify and roadmap account strategies and OKRs ensuring a measurable approach to the impact Horizontal has on our clients businesses

• Ability to expand Horizontal Digitals service offering in support of achieving clients business goals.

• Revenue and sales margin targets

• Client satisfaction measured by NPS measurement

• Thought leadership

• Partner certifications where applicable

What you bring:

• Exemplary stakeholder management and communication skills

• Proven experience ingrowing key and growth clients of $8M

• Ability to define and drive strategic vision and orchestrate and create consensus around ideas concepts to then drive outcomes.

• Strong leadership and communication skills: ability to lead meetings and presentations with senior clients as well as inspire organize and create consensus around ideas concepts and approaches internally.

• Experience in Healthcare Financial Services Travel & Hospitality Manufacturing and/or CPG vertical preferred

• Industry expertise and experience for your relevant industry focus area.

• Experience with Sitecore Optimizely Contentstack and/or other composable DXP preferred.

• Strong financial acumen: skilled in forecasting and revenue management

• Bachelors degree and minimum of 10 years of experience in a digital agency consultancy or digital product development environment.

• Travel approximately 1020% of the time

HZTL offers a wide range of competitive benefits to eligible employees including health dental vision life retirement plans paid time off paid holidays paid time off to volunteer paid parental leave flexible work environment and more.

The pay range for this full-time position is $165000 to $185000 per year. Our salary ranges are determined by role level and location. The range displayed on the posting reflects the minimum and maximum target salary for the position across all US locations as of the date of this posting. Within the range actual offered compensation is dependent upon the individuals work location and additional factors including but not limited to job-related skills experience relevant education and training internal equity among the team and applicable employment laws. Please note the compensation details in the US role posting reflects base salary only and doesnt include discretionary performance bonus or other incentives (if applicable).

Job Keywords: Digital Transformation Marketing Transformation MarTech Client Partner consulting Experience Transformation Experience Strategy Business Strategy Strategic Account Management consultancy Client Success Partner Account Executive Senior Client Partner Executive Client Partner

The above description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Exec