Executive Casino Host

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

• Develop and maintain business relationships through E-mail telemarketing direct contact and enhanced guest service.
• Utilize Sales Force (CMS) tracking for all player contacts profile preferences and tasks. Complete all Sales Force task requirements in a timely manner. Review all monthly metrics with Manager of Player Development and set quarterly goals.
• Develop and maintain technical skills to maximize use of patron data systems.
• Establish a direct line of communication with all service departments for the purpose of caring for high-value players. Monitor patron activity and profitability of all assigned players.
• Through personal confidence and attentive caring demeanor manage all manners of guest service interaction. Assist in all high-end events and other marketing promotions as needed.
• Plan administer and host special events including pre-planning organizing setting up and other related activities for the purpose of increasing gaming and generating revenue.
• Maintain the confidentiality of player information including but not limited to personal information such as name address contact information level of play wins losses number of visits etc.
• Effectively resolve guest opportunities and/or conflicts in a fair and equitable manner.
• Provide assistance to the Player Development Manager as needed. Essential Duties Relative to Performance Review
• Provide professional representation at internal and external meetings and events.
• Create and maintain an environment of mutual and reciprocal trust respect and confidence within the department and when dealing with internal/external guests.
• Maintain accurate and timely documentation of employee performance and department incidents.
• Demonstrate abilities with PENNs Leadership Competency Model that includes Visioning Decisive Judgment Leading Change Business Acumen Driving for Results Guest Focus integrity Resilience Leading Teams Coaching and Developing Others and Relationship Management.
• Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program.
• Adhere to all Corporate and local policies procedures and operating guidelines.
• Demonstrate abilities to meet performance expectations with Communications initiative/Problem Solving Guest Service/interpersonal Relations Work Habits and Conduct and Responsible Gaming/Business Ethics.
• Other duties as assigned.

• Associate degree (A.A.) or equivalent from two-year College or technical school.
• A minimum of 1 year of Casino Guest Service experience including but not limited to Player Development Slots or Table Games.
• Prefer one (1) year of hosting experience with adequate customer following.
• intermediate computer knowledge; MS Office Sales Force (CMS); ACSC preferred.
• Must have the ability to read write and speak English.
• Must have the ability to respond to common inquiries or complaints from guests regulatory agencies and community members.
• Must have the ability to read and interpret documents such as safety rules and manuals.
• Must have the ability to present information and respond to questions from groups of managers employees and guests.
• Must have the ability to read analyze and interpret technical procedures and governmental regulations.
• Must have the ability to read analyze and interpret various metrics and financial reports.
• Must have the ability to write reports and business correspondence.
• Must have the ability to perform basic math skills.
• Must have the ability to perform statistical analyses.
• Must have the ability to calculate figures and amounts such as discounts interest commissions proportions and percentages.
• Must have the ability to identify problems collect data analyze and draw valid conclusions.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Must have the ability to interpret a variety of instructions (i.e. written oral etc.).
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Walking 60% of the time.
• Sitting 20% of the time.
• Standing 20% of the time.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• This is a smoking environment in guest areas and a non-smoking with the exception of designated areas employee environment.
• Must be able to work in various weather conditions.
• High Noise Level.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer