Events Registration Manager

The mission of the ACS is to advance the broader chemistry enterprise and its practitioners for the benefit of Earth and its people. The strategic objectives of the Department of Meetings and Exposition Services reflect the responsiveness of the Division in fulfilling the vision mission and values of ACS and meeting the needs of the changing chemistry enterprise.

This position reports to the Assistant Director of Events.The Registration Manager provides day-to-day leadership and strategic oversight for all aspects of registration across 100 to large-scale events. This role ensures exceptional attendee experience operational excellence project management and strong cross-functional alignment while owning the execution and continuous improvement of registration operations.

• Strategic Leadership & Planning
• Lead registration strategy and execution events ensuring alignment with organizational goals and a seamless attendee experience. Establish and manage project plans timelines workflows and dependencies to deliver registration operations on schedule.
• Operational Leadership & Team Management
• Lead and develop registration staff call center personnel and temporary/event teams through effective planning coaching and performance oversight. Manage multiple events simultaneously balancing priorities resources and risks to ensure successful delivery of registration services. Lead training and knowledge-sharing initiatives on registration systems procedures and best practices.
• Registration Technology & Systems Management
• Subject matter expert for registration platforms overseeing system design implementation optimization and continuous improvement. Partner with internal teams and vendors to manage integrations testing enhancements accessibility and overall system performance.
• Stakeholder Collaboration & Event Support
• Primary liaison between registration operations and event stakeholders to ensure alignment on requirements processes and attendee experience objectives. Collaborate across teams to resolve issues mitigate risks and drive process improvements.
• Data Integrity Reporting & Quality Assurance
• Ensure the accuracy security and integrity of registration and financial data through testing validation reconciliation and quality controls. Develop and deliver registration attendance and financial reporting to support event planning operations and post-event analysis.

• Process design
  • Create document and optimize the steps workflows roles systems and decision points required to consistently deliver scalable services or outcomes.

• Onsite Event Leadership
• Provide on-site leadership for assigned events overseeing registration operations staffing technology and attendee experience to ensure successful event execution.

Qualifications

The qualifications supplied below serve as a reflection of the knowledge expertise and/or aptitude that is needed.

• Demonstrate critical thinking analytical and problem-solving skills
• Work cooperatively and efficiently with internal and external teams
• Maintain a strong inclination to serve customers and colleagues
• Proficiency in Microsoft Excel and spreadsheet-based data analysis
• Ability to manage time independently while supporting transparency necessary for collaborative projects
• Demonstrate strong verbal and written communication and presentation skills
• Ability to work nights and weekends for successful execution of events. Ability to move about to accomplish tasks for many hours a day during events. Ability to lift 25 lbs. and work extended days during events
• Perform other duties as assigned by management
• Approximately 25% travel

Required Experience

• Requires BA/BS degree or equivalent experience.
• Minimum of 7 years of relevant experience including 3 years experience in a lead position with project management experience.
• Experience implementing and building complicated registration sites is required (understands dataflow paths and programming needs for registration buildouts).
• Experience managing known registration vendors such as Cvent Maritz etc. is required.

This role is based in our Washington DC office. ACS employees work a hybrid schedule consisting of working onsite two days per work week as decided by functional area. The balance of the week is open to working remotely though employees are always welcome onsite each day if they choose.

A reasonable rate of compensation for this position is between $110000 $120000 per year.

ACS currently provides the following benefits for this position: paid vacation leave paid sick leave paid holidays health insurance flexible spending account or health care savings account dental insurance life insurance vision insurance retirement benefits short- and long-term disability and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills experience and location.

Any actual offer of employment reflecting the total compensation package and benefits will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

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Required Experience:

Manager