Events & Promotions Representative (Part-Time)

• Execute and support the successful implementation of casino promotions giveaways drawings tournaments and special events in accordance with company policies and procedures.
• Register and verify player participation by accurately collecting and entering attendance for cardholders into the casino management system for promotions gift giveaways drawings and special events.
• Assist guests with promotional kiosks and self-service technology providing guidance and resolving issues to ensure a seamless guest experience.
• Deliver exceptional customer service by greeting guests answering questions and providing accurate information regarding promotions events and casino offerings.
• Respond to guest concerns and resolve service issues professionally escalating matters when appropriate to ensure guest satisfaction.
• Assist the Events & Promotions Manager Supervisors and Coordinators with hosting and emceeing promotional events announcements drawings and prize presentations.
• Support the planning setup execution and breakdown of on-site and off-site marketing promotions and special events.
• Maintain a thorough knowledge of current and upcoming promotions events and player rewards programs to effectively communicate with guests.
• Ensure promotional areas are organized stocked and prepared prior to the start of events while maintaining company presentation standards.
• Adhere to all company policies internal controls and applicable gaming regulations while conducting promotional activities.
• Work collaboratively with Marketing Player Development Casino Operations and other departments to ensure the successful execution of promotional events.
• Perform other duties as assigned.

• 6 months of customer service experience preferred.
• Strong customer service and people skills.
• Good communication skills and the ability to speak confidently with guests.
• Ability to learn new systems promotions and procedures.
• Ability to stay organized and handle multiple tasks.
• Ability to work well with guests team members and other departments.
• Basic computer skills.
• Ability to work an on-call part-time schedule based on business needs.
• Availability to work evenings weekends holidays and special events is required.
• Previous event hospitality customer service or public speaking experience is preferred but not required.

• Must be able to sit stand or walk for extended periods of time throughout the shift.
• Ability to lift carry push or pull up to 25 pounds as needed for event setup or marketing materials.
• Frequent use of standard office equipment including computers phones printers and copiers.
• Must be able to work in a fast-paced sometimes noisy casino environment with varying levels of lighting and temperature.
• Occasional travel within the region may be required for offsite promotions or training.

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

• $17.10-$27.00

Required Experience:

Unclear Seniority