EUV Customer Support Technician II

At ASML our Customer Support (CS) organization is responsible for the installation qualification maintenance upgrade and repair of advanced lithography systems at customer sites. These systems enable the worlds leading semiconductor manufacturers to produce smaller faster and more energy-efficient microchips.

As an EUV Customer Support Technician II you will provide first-line technical support for ASML equipment within a customer manufacturing environment. This is a highly hands-on role requiring mechanical and electrical aptitude attention to detail and a commitment to safety quality and customer satisfaction. You will perform preventive maintenance troubleshooting repairs upgrades and system recovery activities while working closely with engineers technicians and customers.

Successful candidates are energized by technical challenges eager to learn and committed to continuous growth and development. We are looking for individuals who take ownership of their learning proactively seek opportunities to expand their capabilities and contribute positively to team culture and business objectives. Those who thrive in this role are collaborative adaptable customer-focused and motivated to help move the organization forward through continuous improvement.

You must be work authorized in the United States without the need for employer sponsorship now or in the future.

Role and Responsibilities

Equipment Support & Maintenance

• Perform installation qualification preventive maintenance upgrades repairs and recovery activities on ASML systems.
• Execute service procedures and maintenance plans following established work instructions and quality standards.
• Perform basic troubleshooting and corrective actions escalating issues when additional technical support is required.
• Operate safely while working around complex semiconductor manufacturing equipment using specialized tools and equipment.
• Support system performance and uptime through timely and accurate execution of maintenance activities.

Operational Excellence

• Accurately document work performed including service activities labor tracking parts usage and service reports.
• Open maintain and close service orders in accordance with established procedures.
• Handle package and manage tools materials and replacement parts to support field service activities.
• Follow standardized procedures schedules and customer requirements while maintaining a high level of accuracy and quality.
• Coordinate activities with engineers senior technicians and management to support business priorities.

Customer & Team Collaboration

• Communicate effectively with customers coworkers engineers and leadership regarding work progress equipment status and technical issues.
• Foster positive working relationships through professionalism collaboration and responsiveness.
• Participate in knowledge-sharing activities and support continuous improvement initiatives.

Continuous Learning & Improvement

• Maintain technical proficiency through training certifications and development opportunities.
• Stay current on equipment updates engineering changes and new technologies.
• Identify opportunities to improve efficiency quality safety and customer satisfaction.
• Take ownership of personal development and actively pursue opportunities to expand technical knowledge and capabilities.

Safety & Compliance

• Follow all ASML and customer safety requirements procedures and cleanroom protocols.
• Utilize required personal protective equipment (PPE) and conduct work in a safe and responsible manner.
• Stop work and escalate concerns when unsafe conditions or unclear instructions are identified.
• Support ASMLs commitment to quality environmental stewardship and workplace safety.

Education and Experience

Required Qualifications

• Associate degree in Engineering Electronics Mechanical Technology Mechatronics or a related technical field; or
• Technical certification with relevant industry experience; or
• 1-2 years of technical experience in semiconductor military aviation manufacturing robotics automotive industrial maintenance machining or a related environment.

Highly Preferred

• Demonstrated history of learning new technical skills and assuming increasing levels of responsibility.
• Experience in fast-paced technical environments requiring adaptability ownership and initiative.
• Military semiconductor field service advanced manufacturing or similar experience supporting complex equipment.
• Evidence of self-directed growth through certifications training process improvement initiatives mentoring or leadership responsibilities.

Skills

Technical Skills

• Mechanical and electrical aptitude.
• Ability to use common hand tools and test equipment.
• Ability to read and interpret technical procedures work instructions and documentation.
• Basic computer proficiency including Microsoft Office applications and data entry systems.

Professional Skills

• Strong commitment to safety quality accountability and customer service.
• Demonstrated initiative curiosity and a strong desire to learn in a highly technical environment.
• Self-motivated with the ability to take ownership of personal development and technical skill progression.
• Effective problem-solving and analytical skills.
• Strong attention to detail and accuracy.
• Ability to work independently within established procedures and effectively as part of a team.
• Strong verbal and written communication skills.
• Adaptability and resilience in a fast-paced environment with changing priorities.
• Continuous improvement mindset with a willingness to identify opportunities to enhance quality efficiency and customer satisfaction.
• Demonstrated ability to build positive working relationships and contribute to a collaborative team culture.
• Eagerness to take on new challenges and contribute to the growth and success of the organization.

Work Schedule & Travel

• Ability to work a compressed workweek schedule (12-hour shifts typically 7:00 AM-7:00 PM or 7:00 PM-7:00 AM).
• Ability to work days nights weekends holidays and overtime as business needs require.
• Domestic and international travel may be required for training and business support.
• May support multiple customer locations as needed.

Cleanroom Environment

• Ability to work for extended periods in semiconductor manufacturing cleanrooms.
• Required to wear cleanroom garments and personal protective equipment including coveralls hood booties gloves safety glasses and other PPE as required.
• Ability to comply with all customer site safety and operational requirements.

Physical Requirements

• Ability to frequently stand walk bend kneel crouch reach twist climb and work in confined spaces.
• Ability to use hands and fingers for operating tools equipment and computer systems.
• Ability to lift and move up to 35 pounds.
• Ability to work at heights using ladders platforms and fall-protection equipment when required.
• Ability to perform work requiring close vision color vision depth perception peripheral vision and focus adjustment.

The current base annual hourly range for this role is currently:

Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to job-related skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.

The Company offers employees and their families medical dental vision and basic life insurance. Employees are able to participate in the Companys 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.