Enter a job title or keyword

EstimatorClaims Resolution Coordinator

Servpro

Job Location:

Chicago, IL - USA

Monthly Salary: Not provided by the employer

Posted: 22 September 2026 (11 hours ago)

Application Deadline: 20 December 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Dental insurance

Job Title: Estimator & Claims Resolution Coordinator
Reports to: Estimating Manager

Summary

The Estimator & Claims Resolution Coordinator monitors incoming leads from conversion through job completion and invoicing. This position works closely with Production to track work in progress review documentation prepare accurate estimates and ensure all work is properly invoiced and meets program requirements.

The role also communicates with adjusters to resolve estimate and scope disputes provides supporting documentation and follows up with customers to address final concerns and ensure satisfaction.

Primary Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.

Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.

Create and review estimates based on scope and photos from the Production crew.

Maintain an accurate Work in Progress board for all your active leads/projects.

Monitor and ensure all client requirements are followed.

Review timestamps and other datapoints to reflect accurate reporting/KPMs.

Complete and review job file documentation for final upload and the audit process

Perform internal audit of all projects to ensure estimate captures all work performed.

Perform all job close-out activities including coordination with the accounting team to ensure proper invoicing.

Communicate with adjusters reviewers and customers regarding estimate scope and invoicing questions.

Review and respond to estimate disputes requested revisions and comparative estimates.

Gather and provide supporting documentation to justify the scope of work and associated charges.

Track outstanding estimate approvals supplements and disputed items through final resolution.

Follow up with customers during the final stages of the job to address concerns and help ensure customer satisfaction.

Escalate unresolved claim or customer concerns to management when necessary.

Assist other departments as needed.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment.

Normal Working Hours Additional Working Hours and Travel Requirements

This is a full-time position working hours varying between 7:00 a.m. and 5:00 p.m. MondayFriday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Apply Now

About Company

Servpro

The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click