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ER Client Services Representative (CSR)
Job Location:
Job Location:
Charlottesville, VA - USA
Hourly Salary:
USD 20 - 22
Hourly Salary:
Posted:
11 October 2026 (4 hours ago)
Posted:
Application Deadline:
8 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Emergency Veterinary Client Service Representative (CSR) Virginia Veterinary Specialty & Emergency
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.
About the Role
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.
About the Role
As an Emergency Veterinary CSR youll often be the first point of contact for clients and their pets. You will provide empathy professionalism and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.
Position Details
- Full-time or Part-time: 11AM - 11PM
- 1 week day shift
- Saturday and Sunday
- Dedicated to our Emergency Department (nights weekends and holidays required)
- Night differential pay for evening and overnight shifts
- Collaborative supportive and mission-driven hospital environment
Some of the responsibilities you will own in this role:
- Welcome clients with warmth and compassion during stressful situations
- Answer phones schedule appointments and manage patient check-ins and check-outs
- Process payments and explain financial transactions clearly and professionally
- Maintain accurate patient medical records
- Support hospital cleanliness and organization
- Work closely with veterinarians technicians and staff to ensure seamless patient care
Preferred Qualifications
- Previous experience in veterinary medical or customer service roles preferred
- Strong communication and problem-solving skills
- Ability to stay calm compassionate and professional under pressure
- Excellent organizational skills and attention to detail
- Flexibility to work evenings weekends and holidays
Benefits
- Be part of a dedicated veterinary emergency team that saves lives every day
- Opportunities for career growth and training in the veterinary field
- Supportive leadership and a collaborative work culture
- Competitive compensation ($20-22/h) including night differential pay
- Comprehensive benefits package:
- Paid Time Off (PTO) and paid parental leave
- Health dental and vision insurance
- 401(k) with company match
- Employee discounts on veterinary services
At Virginia Veterinary Specialty & Emergency we believe pets are family and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service we want to hear from you!
Apply today to join our Emergency Department as a Veterinary Client Service Representative!
Apply today to join our Emergency Department as a Veterinary Client Service Representative!
Required Experience:
Unclear Seniority
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
