Equitable Network Outsourcing & Oversight Manager

What You Will Bring

Required Qualifications

• Bachelors degree or equivalent work experience.

• 5 years of experience in financial services operations preferably within life insurance and annuity products.

• FINRA Series 6 and 26 or Series 7 and 24 registrations active upon hire.

• Strong understanding of broker-dealer operations insurance products and applicable regulatory requirements.

• Experience supporting outsourced operations vendor management or operational oversight functions.

Preferred Qualifications

• Life and Health Insurance License

• Experience with AML CIP OFAC and other compliance monitoring processes.

• Knowledge of audit risk management and operational control frameworks.

• Experience working with performance metrics dashboards and operational reporting tools.

• Proven analytical and problem-solving skills with the ability to identify trends assess risk and implement process improvements.

• Exceptional written and verbal communication skills with the ability to present findings and recommendations to various stakeholder groups.

Skills

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and interpret ideas information and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives projects groups or activities making effective judgments as to prioritizing and time allocation.

Quality Management: Knowledge of quality management methods tools and techniques and ability to create and support an environment that meets the quality goals of the organization.

About Equitable

At Equitablewerea team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking working and leading differently where everyone is a leader. We encourage every employee toleveragetheir unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth internal mobility comprehensive compensation and benefits to support overall well-being flexibility and a culture of collaboration and teamwork.

We are looking for talented dedicated purposeful people who want to make an impact. Join Equitable and pursue a career with Careers at Equitableto learn more.

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Equitable is committed to providing equal employment opportunities to our employees applicants and candidates based on individual qualifications without regard to race color religion gender gender identity and expression age national origin mental or physical disabilities sexual orientation veteran status genetic information or any other class protected by federal state and local laws.

NOTE: Equitableparticipatesin the E-Verify program.

If reasonable accommodation is needed toparticipatein the job application or interview process or to perform the essential job functions of this position please contact Human Resources at or email us at.

About the Role

At Equitable we help clients secure their financial well-being so they can pursue long and fulfilling lives- a missionwevehoned since 1859.

Equitable is seeking an experienced Network Outsourcing & Oversight Manager responsible for overseeing outsourced operational support functions that service Financial Professionals and their support staff across variable annuity fixed annuity and life insurance business lines. This role serves as a key liaison between Equitable and its outsourcing partner ensuring advisor-facing service delivery for new business and existing business inquiries regulatory compliance operational effectiveness vendor accountability and adherence to established service level agreements.

The successful candidate will leverage strong financial services expertise operational knowledge and analytical skills to identify opportunities for process improvement mitigate risk and support the achievement of business objectives. This position partners closely with internal stakeholders compliance audit teams and vendor leadership to lead vendor-supported projects and process improvements strengthen controls resolve advisor service issues and maintain a high-performing accountable and customer-focused service model.

This position offers a flexible work schedule: it may be fully remote/hybrid. If youarelocatednear one of our offices (e.g. Charlotte NC; Syracuse NY) a hybrid schedule with 23 days on-site per week is expected to foster collaboration and connection. If remote you will fully engaged with your team to provide outstanding customer focused service during our core hours (8:30 AM5:30 PM EST).

What Youll Be Doing

• Service & Relationship Management

  • Serve as a primary service and escalation contact for Financial Professionals and support staff regarding new business and existing business inquiries service-related issues exceptions and vendor-supported processing for life and annuity business.

  • Partner with the outsourced vendor to ensure timely accurate and complete resolution of Financial Professional inquiries service requests and escalations.

  • Foster strong working relationships with internal business partners and external service providers to enhance operational effectiveness and client satisfaction.

• Vendor Oversight & Performance Management

  • Monitor outsourced operations to ensure compliance with contractual obligations service standards regulatory expectations and established Service Level Agreements.

  • Review analyze and communicate key performance metrics trends and operational results to leadership.

  • Conduct ongoing oversight of vendor performance and identify opportunities to improve service quality efficiency and customer experience.

  • Take the lead with vendor partners on operational projects process improvements workflow enhancements and root cause analysis efforts to improve service quality efficiency accuracy and advisor experience.

  • Establish clear ownership action plans due dates and follow-up routines with vendor leadership to ensure project deliverables and process improvements are completed timely and sustainably.

  • Evaluate vendor performance against Service Level Agreements hold the vendor accountable for meeting service commitments and drive timely remediation plans when performance gaps aging items or quality concerns are identified.

• Compliance & Regulatory Oversight

  • Support quarterly Written Supervisory Procedure (WSP) reviews and maintain Standard Operating Procedures (SOPs) to ensure regulatory alignment and operational consistency.

  • Perform daily Customer Identification Program (CIP) and OFAC reviews and investigate potential compliance concerns.

  • Identify escalate and support resolution of Anti-Money Laundering (AML) related issues in accordance with company policies and regulatory requirements.

  • Maintain awareness of evolving regulatory requirements and ensure outsourced operations remain compliant.

• Audit & Risk Management

  • Participate in process walkthroughs and support internal external and AML audits by gathering reviewing and providing required documentation.

  • Assist with the identification documentation and remediation of operational risks and control weaknesses.

  • Partner with compliance risk and audit teams to strengthen operational controls and governance practices.

The base salary range for this position is$75000 - $80000. Actual base salaries vary based on skills experience and geographical addition to base pay Equitable provides compensation to reward performance with base salary increases spot bonuses and short-term incentive compensation opportunities. Eligibility for these programs depends onleveland functional area of responsibility.

For eligible employees Equitableprovidesa full range of benefits. This includes medical dental vision a 401(k) plan and paid time off. For detailed descriptions of these benefits pleasereferencethe link below.

Equitable Pay and Benefits: Equitable Total Rewards Program