Epicor Functional & Technical Support | ERP | Remote | Long Term

Role: Epicor Functional & Technical Support

Duration: Long Term

Location: Remote- USA

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance Manufacturing Distribution Sales Purchasing Inventory Engineering Scheduling MRP and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application integration performance and data issues.

Epicor Implementation & Upgrade

• Participate in new Epicor implementations upgrades migrations and rollouts.
• Analyze design configure develop test and deploy Epicor solutions.
• Support upgrades across Epicor versions including Epicor 9 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.

The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.

Epicor Customization & Development

• Develop and maintain Epicor customizations.
• Perform screen and form customizations.
• Develop and maintain:
  • BPMs
  • BAQs
  • BAM
  • Dashboards
  • Business processes
  • Global alerts
  • Shop warnings
• Develop integrations using REST APIs Service Connect SSIS and other integration technologies.
• Work with C# technologies.
• Support Product Configurator and other Epicor technical components.

Reporting & Analytics

• Develop and maintain Crystal Reports and SSRS reports.
• Create complex queries calculated fields cross-tab reports and subreports.
• Develop dashboards and KPI/business-metric reporting.
• Convert existing reporting solutions between Crystal and SSRS where required.
• Support business users with reporting and data-analysis requirements.

Database & Performance

• Support Microsoft SQL Server and Progress databases.
• Perform SQL administration indexing and performance tuning.
• Troubleshoot database and application performance issues.
• Analyze system bottlenecks and recommend improvements.
• Support high availability disaster recovery and system continuity initiatives.

The source profile specifically includes SQL administration indexing performance tuning log shipping Progress databases and system-performance troubleshooting.

Manufacturing & Supply Chain

• Work with manufacturing organizations to optimize ERP-supported business processes.
• Support:
  • Manufacturing
  • MRP
  • Job Management
  • Engineering
  • Scheduling
  • Shop Floor / MES
  • Inventory
  • Purchasing
  • Order Fulfillment
  • Barcode/handheld solutions
• Integrate Epicor with warehouse shipping MES and other manufacturing systems.
• Identify opportunities to improve operational efficiency through ERP automation.

Project Management

• Lead or participate in Epicor implementation and enhancement projects.
• Manage project scope schedules budgets resources and deliverables.
• Work with business and IT stakeholders across all organizational levels.
• Apply structured SDLC and project-management methodologies.
• Manage vendor relationships and coordinate technical and functional teams.

Required Qualifications

• Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
• Strong combination of functional and technical Epicor expertise.
• Experience supporting manufacturing or service-oriented organizations.
• Strong experience with Epicor configuration customization implementation and production support.
• Experience with Epicor BAQ BPM BAM Dashboards and Business Processes.
• Strong SQL/database experience.
• Experience with Crystal Reports and/or SSRS.
• Experience C# or related development technologies.
• Experience with Epicor integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.

Preferred Qualifications

• Epicor Consulting certification.
• PMP certification.
• Experience with Epicor Kinetic/11.
• Experience with Epicor Vantage Epicor Enterprise Prophet 21 or Avante.
• Experience with MES Service Connect Product Configurator SSIS and REST APIs.
• Manufacturing process knowledge.
• Experience leading ERP upgrades and implementations.
• Experience with SOX/Sarbanes-Oxley environments.

Experience Level

Senior / Lead Consultant

The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership.

Artizent Engagement Focus

The consultant may support Artizent customers across:

Epicor Managed Support ERP Optimization Epicor Kinetic Modernization Integration Data & Analytics QE/Test Automation AI/Agentic ERP Automation

The role may also collaborate with Artizents Astra Data Astra Engineering and Astra AI/Agentic teams to identify opportunities to modernize ERP operations and automate repetitive support and business processes.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Contract