Epic Patient Access, RTE & Referrals Analyst

Key Responsibilities

• Configure maintain and support the Epic Patient Access RTE and Referrals applications.
  
• Gather analyze and document business and operational requirements from patient access scheduling and revenue cycle stakeholders.
  
• Design build test validate and deploy Epic Patient Access enhancements and system changes.
  
• Configure and support patient registration insurance verification eligibility checks referral workflows and authorization processes.
  
• Support Real-Time Eligibility (RTE) transactions and troubleshoot payer connectivity and eligibility issues.
  
• Build and maintain referral workflows work queues scheduling rules and insurance-related configurations.
  
• Troubleshoot application issues and provide timely production support.
  
• Participate in Epic implementations upgrades optimization initiatives and enhancement projects.
  
• Perform unit testing integrated testing and User Acceptance Testing (UAT).
  
• Develop and maintain build documentation workflow diagrams technical specifications and support documentation.
  
• Collaborate with other Epic application analysts to ensure seamless integration with Cadence Prelude Resolute MyChart and other Epic modules.
  
• Ensure all configurations comply with Epic best practices healthcare regulations and organizational governance standards.
  

• 3 years of hands-on experience with Epic Patient Access Real-Time Eligibility (RTE) and Referrals.
  
• Epic Patient Access Certification is mandatory.
  
• Experience in Epic build configuration implementation testing and production support.
  
• Strong understanding of patient registration scheduling insurance eligibility verification referrals prior authorizations and front-end revenue cycle workflows.
  
• Experience supporting integrated Epic applications.
  
• Excellent analytical troubleshooting and problem-solving skills.
  
• Strong verbal and written communication skills.
  
• Ability to work independently and collaboratively in a fast-paced healthcare environment.
  

Mandatory Requirements

• Epic Patient Access Certification (Mandatory)
  
• Minimum 3 years of relevant Epic Patient Access experience
  
• Experience supporting RTE (Real-Time Eligibility) and Referrals
  
• Excellent communication skills.
  

Preferred Skills

• Experience in U.S. healthcare environments.
  
• Knowledge of patient access insurance verification referral management authorizations and revenue cycle operations.
  
• Experience integrating Patient Access with Epic Cadence Prelude Resolute MyChart and other Epic applications.
  
• Understanding of Epic implementation methodology and healthcare interoperability.
  
• Strong documentation stakeholder management and communication skills.