Epic Application Coordinator CRM

Johns Hopkins Health Plansis a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered and have a passion to be at the forefront of change JHHP is the place to call home.YOU belong here.

What awaits you:

• Work-life balance -This is a remote role! (Applicants working fromMD DC VA PA DE and FL will be given first consideration)
• Medical Dental and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

Who you are:

As an Epic Application Coordinator you bring your Epic configuration experience and understanding of clinical/business operations workflows and system configuration to the table and you dont disappoint. You design configure validate and repeat. Then you facilitate complex application and systems enhancements or upgrades along the way. You are highly effective in your communication (verbal and written) because you know the value of establishing working relationships that foster optimal quality teamwork and education especially when working remotely. And having potentially worked in an Epic silo before you are excited to expand your knowledge base across all Epic master files and other Epic applications.

What youll do:

• As an Epic Analyst youll implement and maintain CRM (Customer Relationship Management) workflows
• Facilitate complex application and systems enhancements or upgrades
• Analyze and resolve complex system problems
• Partner with the training team(s) to support organizational training.
• Create detailed documentation including but not limited to: system design documentation procedures process and data flows project plans and recommendations for system enhancements.

What youll bring:

• Epic certification is highly preferred
• Ideally the certification would be in Cheers CRM but we are open to other Epic certifications
• You will be required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role.
• Experience implementing CRM workflows or integrating with healthcare organizations
• Two years operational experience in a clinical or healthcare business operations setting or two years experience in Information Technology.
• 2 years experience configuring an Epicapplication
• Understand the Agile process and know how to manage the tasks presented to you

Who we are:

Excel. Empower. Advance. Shine. Belong. Explore. Flourish. Champion.

Make It Happen At Hopkins!

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine one of the premier health delivery academic and research institutions in the United is a $2.5B business serving over 400000 lives with lines of business in Medicaid Medicare commercial military health health solutions and venture has become a leader in provider-sponsored health plans and is poised for future growth.

Salary Range: Minimum 33.91/hour - Maximum 59.36/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.