Enterprise System Administrator

Summary:The Enterprise Systems Administrator is responsible for the administration technical support integration performance and continuous improvement of the companys enterprise application portfolio including IFS (ERP) SugarCRM the home-grown GURU system (engineering/PLM/CAD integrations) other line-of-business applications and associated databases and middleware. This role acts as an internal systems subject-matter expert managing system configuration user and permission administration integrations monitoring incident resolution upgrades/migrations (e.g. IFS Applications 9 IFS Cloud) reporting backups security controls and vendor and Responsibilities: Serve as technical and functional administrator for multiple enterprise systems (IFS SugarCRM GURU PLM/CAD connectors like CATIA integrations and other LOB applications).Manage system administration activities: user/accounts and permissions role-based access environment provisioning (dev/test/prod) configuration patches and version and support platform migrations and major upgrades (including IFS Cloud migration): plan coordinate testing (UAT/regression) perform validation/data reconciliation resolve issues and stabilize implement and maintain integrations between enterprise systems and backend services (APIs middleware ETL message queues) working with infrastructure and DB teams to ensure application and database performance perform tuning and capacity planning and implement alerting/observability for and resolve functional and technical application issues including collaboration with IT network infrastructure DBAs and external vendors/implementation databases and support SQL troubleshooting data loads/migrations data integrity and ad-hoc data requests; coordinate backups and recovery and maintain system documentation runbooks operational procedures and audit/compliance controls for change management and security and support operational and management reporting (built-in reporting tools SQL-based reports dashboards) and support users with report and maintain automation and scripting (PowerShell Python or similar) for routine administration deployments and health end-user support training materials and knowledge transfer for multiple systems to improve adoption and reduce with external vendors consultants and implementation partners on enhancements escalations and best in IT project workstreams for application implementations integrations and process improvements; perform impact analysis for security and compliance of application environments (patching permissions auditing ITAR/security clearance coordination where applicable).Education and Work Experience:Bachelors degree in Information Technology Business Supply Chain Manufacturing Systems Computer Science or a related field preferred; equivalent combination of education and relevant ERP experience may be 5 years administering enterprise applications (ERP/CRM/PLM/LOB) and related databases in a manufacturing/engineering environment experience supporting IFS Applications IFS Cloud or a comparable enterprise ERP platform supporting ERP implementations upgrades or cloud migrations including testing end-user support and data working across multiple business functions such as Manufacturing Supply Chain Sales Engineering Quality or with ERP security user setup permission management reporting and functional experience with integrations (API SOAP/REST middleware ETL) SQL and relational databases and application monitoring knowledge of SQL and relational database concepts working with third-party vendors implementation partners or ERP consultants Authorization/Security Clearance Requirements:N/AKnowledge Skills and Abilities:List of needed knowledge skills and abilities to accomplish the duties and responsibilities of the systems-administration skills across enterprise applications and supporting with SQL relational DB concepts and basic DBA tasks (indexing query tuning backups/restores).Familiarity with APIs integration patterns middleware and data exchange between to analyze business processes and recommend practical system improvements that align with operational needs and ERP best troubleshooting and problem-solving skills with the ability to resolve both functional and system-related issues written and verbal communication skills including the ability to create training documents process documentation and end-user to manage multiple priorities and support requests in a dynamic environment while maintaining a high level of customer organizational skills and attention to detail particularly in system setup testing reporting and Conditions:Environment Type:Indoors. Production and Office Environment. Temperature Types:Small and/or enclosed spacesWork Hours:On-call for emergent work schedule overtime may be necessary for meeting deadlines required travel and emergent conditionsTravel Requirements:This position may involve travel up to 30% of the Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Please see Human Resources for detailed information on each physical work that includes moving objects up to 50 about on foot to accomplish tasks particularly for long distances or moving from one work site to pinching typing or otherwise working primarily with fingers rather than with the whole hand or arm as in periods sitting at a desk and working on a periods working on feet using tools and performing repetitive actions that entail frequent bending and motions that may include the wrists hands and/or Safety - AIT enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate each employee is responsible for completing all training requirements. All employees who work in or enter the production environment are required to wear personal protective Quality - It is our policy to provide quality products and services that meet customer expectations and delivery requirements. Accordingly each employee must conform to the AIT Quality Policy and carry out job activities in compliance with applicable AIT Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. AIT Procedure Compliance - Each employee must read understand and implement the general and specific operational safety quality and environmental requirements of all plans procedures and policies about his/her Clearance Statement - This position may require a government security clearance; you must be a U.S. citizen for Requirements - To conform to U.S. Government commercial space technology export regulations including the International Traffic in Arms Regulations (ITAR) 8 U.S.C. 1324b(a)(3) applicants for employment at AIT must be a U.S. citizen or national lawfully admitted for permanent residence into the U.S. (i.e. current green card holder) or lawfully admitted as a refugee or granted asylum under 8 U.S.C. 1157-1158. Equal Employment Opportunity - AIT is proud to be an Equal Opportunity Employer and is committed to attracting retaining and developing a highly qualified diverse and dedicated workforce. AIT hires and promotes people based on their qualifications performance and abilities. We support the establishment and maintenance of a workplace that nurtures trust equality and teamwork in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire promotion and other terms and conditions of employment regardless of their race color religion gender sexual orientation gender identity national origin/ethnicity age physical or mental disability genetic factors military/veteran status or any other status or characteristic protected by federal state and/or local law. Affirmative Action and Disability Accommodation - Applicants wishing to view a copy of AITs Affirmative Action Plans or applicants requiring a reasonable accommodation to participate in the application and/or interview process please contact us at HistoryDateCommentsHR ApprovalApproved By6/26/26Initial ReleaseRyan BerkKeith Pears